Best practices for Zendesk Talk

What's my plan?

Zendesk Talk is a cloud-based call center, built right into Zendesk Support. While every support department is different, there are common best practices you can use to help you succeed. Use this set of articles to learn some useful best practices that will help you get the most from both Talk, and your customer support in general.

This guide consists of three sections and a link to some further reading:

• Planning to use Talk
• Rolling out Talk
• Managing and maintaining Talk

• Further reading

Planning to use Talk

In this guide, you'll learn useful tips to help you decide what you want to get from Talk. You'll then learn best practices around getting your network and hardware ready for Talk. Finally, you'll learn about how to choose a Talk number, or use your own number.

Visit Best practices to plan for Talk.

Rolling out Talk

In this guide, you'll learn how you can effectively roll out Talk in your organization. You'll also find tips on how to hire and train Talk agents. Finally, you'll take a tour through some of the features of Talk that can help you get the best from the product and improve your phone support.

Visit Best practices for rolling out Talk.

Managing and maintaining Talk

In this final guide, you'll learn some ways to measure the success of your call center against the goals you set earlier. Zendesk provide a number of tools that can help you with this.

Visit Best practices for monitoring and maintaining Talk.

Further reading

To read more about Talk and it's features, see Zendesk Talk resources.