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All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus
Support with Talk Team, Professional, or Enterprise

Zendesk Talk helps you support customers worldwide with affordable phone numbers and per-minute pricing.

A Talk number is activated when you start a Talk or Suite trial and will be retained when you purchase any of the Talk plans. As another option, you can use your existing number and pay to use the service. To cancel your Talk number, see Managing Talk number settings.

This article contains the following topics:

  • Talk usage costs
  • Inbound calls
  • Outbound calls
  • Save money with package discounts
  • Bring your existing number with you
  • Managing existing Talk numbers
  • Call transcription charges
  • Need more information?

Talk usage costs

Usage costs include phone numbers, minutes, text messages, optional call recording and optional transcription, and AI agent connection charges.

Usage charges vary depending on factors such as the phone number, call destination, and how agents answer calls. For example, the cost of calling a customer in French Guiana from a browser differs from the cost of forwarding a call to an agent's mobile phone in the United Kingdom.

Use the calculators in this article to estimate usage charges and check phone number availability.

Some countries have special requirements you must fulfill in order to purchase a phone number. For more information, see Zendesk Talk and Zendesk Text number regulatory requirements. Before you dive into your usage costs, select the currency that your Zendesk account is billed in:

My account is billed in

Inbound calls

Talk supports inbound calls from over 70 countries globally. Agents can accept calls in two ways:

  • Receive calls in their web browser for a flat rate globally
  • Forward calls to their phone, subject to local rates per country

 

My Talk line is in
My agent answers calls using a
in
in
Phone
numbers
 
$1
per month
Inbound calls
$0.016
per minute1
Recording
 
$0.003
per minute
Voicemail
 
$0.013
per minute1
Post call
transcription
 
$0.01
per minute
Live call
transcription
 
$0.027
per minute
AI agent
connection
 
$0.005
per minute2

 

1Prices for inbound calls from mobile and international numbers might differ.

2AI agent connection charges are billed per minute while a voice AI agent is connected to the call.

Numbers from Taiwan and Venezuela don't support outbound calls. They can only receive inbound calls.

Toll-free numbers are generally intended for domestic inbound calls and don't support outbound calls.

Some phone numbers are subject to regulatory requirements. For more information, see Zendesk Talk and Zendesk Text number regulatory requirements.

Numbers marked with (Contact Support) require contacting Zendesk Customer Support to purchase.

 

Outbound calls

Call costs are subject to outbound rates for the country called by the agent. If agents connect outbound calls to their phones, calls are subject to local rates per country. If you record outbound calls then there is an additional fee (see Inbound calls section for Call Recording prices).

Outbound prices from mobile devices might differ from those shown below.

I call a customer using the
from
I call customers in

Outbound call rates

Save money with package discounts

If you pay for Zendesk by invoice, you can get package discounts for Talk credit. Check out the discounts below, then Contact our sales team for help.
Price Talk Telephony Credits Savings
$1,000 $1,031 $31 (3%)
$2,500 $2,632 $132 (5%)
$5,000 $5,556 $556 (10%)
$20,000 $23,529 $3,529 (15%)
$50,000 $62,500 $12,500 (20%)

Bring your existing number with you

In many countries, we can help you move or "port" your existing phone number to Zendesk Talk. Bear in mind that this process might take a little time, so factor that into your plans. To get started, read Porting numbers into Zendesk Talk.

Alternatively, you can forward calls from your existing support number to Talk. You'll still need to set up a Talk number, then work with your existing phone provider to forward your calls to your Zendesk Talk number instead. Make sure to check with your existing provider about passing the inbound caller ID to your Zendesk Talk number. You'll continue to pay charges to the provider of your forwarded number independently of any Zendesk Talk charges. For more information, see Adding Zendesk Talk numbers.

Managing existing Talk numbers

Zendesk charges a monthly fee for each active phone number. The fee varies depending on the country and number type.

If Zendesk assigned you a phone number during your trial and you don't want to keep it, delete the number after your trial to avoid monthly charges.

To learn more about managing general settings for Zendesk Talk numbers, including deleting a number or recovering a number, see Managing Zendesk Talk numbers.

Call transcription charges

Call transcriptions are charged at USD$0.01 per minute for pre-recorded audio or USD$0.027 per minute for live transcription. Transcription charges are rounded up to the nearest whole minute. Transcription charges are processed together with other Talk usage charges, for example phone number charges, call charges, and recording charges, and are deducted from an account's Talk credit balance. 

Note: If calls are transcribed as part of both the Copilot and QA subscriptions, transcription costs will only be processed once for a given phone call. You won't be charged twice.

Need more information?

If you've got more questions about Zendesk Talk and Text numbers, address requirements, and billing, see Zendesk Talk and Zendesk Text number FAQs.

For more information about Text numbers and pricing, see Zendesk Text number availability and pricing.

 

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