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Talk basics


Zendesk Talk resources for voice

What's my plan? This article contains resources for setting up and using Zendesk Talk, including documentation, vid...

Edited Feb 12, 2025

23 votes  ·  3 comments

23

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Zendesk Talk and Zendesk Text number regulatory requirements

What's my plan? Important: This page does not display the types of numbers available for purchase. If you are look...

Edited Feb 07, 2025

6 votes  ·  0 comments

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Understanding Talk Embedded voice

What's my plan? Your mobile app or website might be full of useful information to help customers, but ...

Edited Jan 22, 2025

4 votes  ·  17 comments

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Understanding how Talk calls become tickets

What's my plan? Talk automatically creates a ticket in Zendesk Support for most calls. Use this article ...

Edited Feb 10, 2025

10 votes  ·  31 comments

10

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About Zendesk Talk plan types

This article lists the current and legacy Zendesk Talk plans and includes information on how to view t...

Edited Jan 22, 2025

7 votes  ·  0 comments

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Zendesk Talk billing FAQ

What's my plan? This article covers the following topics related to Talk billing: Purchasing a Zendesk Talk ...

Edited Oct 14, 2024

8 votes  ·  1 comment

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Testing your voice support setup

What's my plan? After you’ve set up Talk, you can test voice to ensure incoming and outgoing calls are...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Understanding the Talk Usage SLA

What's my plan? The Talk Enterprise plan includes the 99.95% Usage Service Level Agreement (SLA). This agreement st...

Edited Jun 21, 2024

5 votes  ·  2 comments

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Talk developer resources

Get started Zendesk API quick start Getting started with Zendesk Talk Tutorials & guides Zendesk developer docs Ta...

Edited Sep 02, 2022

0 votes  ·  0 comments

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Understanding Talk Partner Edition

For businesses with an existing phone support solution or sophisticated telephony needs, Talk Partner...

Edited Jul 15, 2024

3 votes  ·  2 comments

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Privacy and data protection law resources for Talk

What's my plan? The following articles in the cross-product Help Center describe how features in Talk and other Zen...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Zendesk Talk and Zendesk Text number FAQs

What's my plan? Use the following FAQs to help you understand more about the availability, pricing, and ...

Edited Jan 22, 2025

4 votes  ·  1 comment

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Zendesk Talk number availability and pricing

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Edited Jan 20, 2025

20 votes  ·  29 comments

20

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