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4 Comments

  • Gab Guinto
    Zendesk Customer Care
    Hi Denise,
     
    I'm afraid there's no attribute for support addresses so it's not possible to report on this in Explore. A workaround is to use triggers that will tag tickets or set a custom field value based on the received at address, and leverage that in your queries. You can check out this article for more information on this: Can I report on the received at address in Explore? 
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  • José Caldas

    Builder and messaging bot into your websites and your help center. Need to be fixed..

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Oops! Fixed now. Thanks for letting us know, José Caldas!

    0
  • Nancy

    Hi Jennifer, just noticed that there's a Channel called: Closed Ticket. Could you help provide a bit more info on this? thanks!

    0

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