Getting started with Text for voice

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  • Jen K.

    What condition/action needs to be added to the trigger, so that the end-user doesn't repeatedly receive the auto-reply message in a text conversation?

  • Matt
    Zendesk Customer Care
    Hi Jen! 

    If multiple replies are going out on the same ticket, I would advise adding a "Status is New" condition to the trigger to allow it to only send messages on newly received tickets. You could then include an action that sets the ticket status to Open on that trigger, nullifying the conditions. 

    If you are still having issues, please let me know and we can look to open up a ticket and look more closely at your account.


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