Using Text notifications with triggers: Recipes and tips

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  • Greg Sanchez

    Hi! Is it possible to set up a trigger that when someone leaves a VM, we can have a text send out to their phone number with a message stating we have received their vm, check out some of these links in the meantime, and if this resolves the issue, just text back 'solved'?

  • Mark Weissman


    Have you tried creating the trigger with the following conditions?

  • Derek Feswick

    We've successfully set this up and have sent some test texts - working properly, however the ticket then disappears and is not visible anywhere - not in 'recently updated', 'recently solved', etc.

    Is there a way to fix this so there's a record that we sent the text? Thanks

  • Cheeny Aban
    Zendesk Customer Care

    Hi Derek,

    We are glad that you were able to replicate one of the topics listed in this article. We'd be glad to help you check your account and verify what happened. I suggest that you initiate a chat with us so we can provide you real-time support.

    All the best



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