Zendesk Text number availability and pricing

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2 Comments

  • Luke Dobson

    If we don’t pay by invoice but purchased a year subscription when is costs for SMS & Talk billed? Is it monthly and if so is it to the credit card on file or can it be via invoice?

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  • iulia

    Hi Luke! Apologies for the delay in getting back to you.

    If you do not pay by invoice but have purchased a year subscription, the cost for your Talk and SMS usage will be deducted monthly from the credit card on file. You also have an option to pre-purchase Talk credits when paying by invoice, if you would like to change your payment method you can contact your account manager or I can open a ticket with them for you if you like.

    You can find information on Talk billing in this article from our knowledge base: Zendesk Talk billing FAQ

    Best,
    Iulia

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