Talk has text capabilities and helps you support customers anywhere in the world with affordable phone numbers and per-message pricing.
To use Text, you need to purchase a number from us or port in your existing number, and pay to use the service.
Figuring out your usage costs can get a little tricky, but that's because it's tailored to your needs. Texting French Guiana? You’ll pay a different rate than texting a mobile phone in London. To help you, we’ve built handy calculators to make it easy to break down costs, and to find out if a Talk number is available in your country.
If you're looking for information about phone call charges for Talk, see Zendesk Talk number availability and pricing.
Talk supports text in many countries globally. Inbound texts from customers create a ticket that enables agents to engage with customers by simply responding in the ticket itself.
From time to time we have new numbers in BETA. If a number is shown as BETA, this means our voice provider, Twilio is currently testing it. To add these numbers, sign up for the beta program.
*Some numbers have regulatory restrictions. Please contact us to help you get one of these numbers provisioned.
Text costs are subject to outbound rates for the country texted by the agent.
Outbound text rates (per message segment)
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Bring your existing number with you
In many countries, we can help you move or "port" your existing phone number to Zendesk Talk. If the number is capable of SMS, you can also use it with Zendesk Text.
Bear in mind that this process might take a little time, so factor that into your plans. To get started, read Porting numbers into Zendesk Talk.
For more information, see Adding Zendesk Talk numbers.
Need more information?
If you've got more questions about Zendesk Talk and Text numbers, address requirements, and billing, see Zendesk Talk and Zendesk Text number FAQs.
If we don’t pay by invoice but purchased a year subscription when is costs for SMS & Talk billed? Is it monthly and if so is it to the credit card on file or can it be via invoice?
Hi Luke! Apologies for the delay in getting back to you.
If you do not pay by invoice but have purchased a year subscription, the cost for your Talk and SMS usage will be deducted monthly from the credit card on file. You also have an option to pre-purchase Talk credits when paying by invoice, if you would like to change your payment method you can contact your account manager or I can open a ticket with them for you if you like.
You can find information on Talk billing in this article from our knowledge base: Zendesk Talk billing FAQ
if we bring our own number, what's the price for sending outbound SMS messages?
If you port your number in Zendesk, the price will be the same as the ones displayed in this article.
The price for sending outbound SMS varies according to the country where you are sending it.
You can use the "I text customers in" dropdown menu and select the country where you are sending the SMS to display the prices.
I’d like to submit a suggestion to offer fixed monthly or annual pricing for talk and texting. I’ve used vonage business voip phone service for years now, and the main reason I don’t switch to Zendesk talk is there is no fixed pricing for domestic (USA only) usage. Please come out with a fixed pricing model for talk in the US!
Is this pricing the same as if you were using the notify user/group trigger?
SMS notifications are sent via Trigger, and yes the pricing applies when you use the trigger. SMS pricing is based on the phone number the text message is originating and/or being sent to, and if the SMS is an inbound or outbound texts.
For general information about triggers and Text, see Automating SMS support with Text triggers. Hope this helps!
I have a question, If I make phone calls from my computer to I have to pay for that ?
There are call costs for inbound and outbound which is charge per minute even you make the phone calls from your computer. Here is a helpful article where you can check the Talk usage costs.
Zendesk Talk number availability and pricing.
I hope this answer your question. Thank you!
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