Adding WeChat channels to the Zendesk Agent Workspace

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  • Rosie Balagbis
    Zendesk Customer Care

    Hi Veronika,

    Are you looking at it in the Admin Center > Channels icon in the left sidebar? You must have Zendesk Agent Workspace enabled for the Zendesk messaging channel setup available in Admin Center. I may suggest toggling the Agent Workspace off and on again to trigger the provision of your messaging capabilities again. See the article About messaging channels for the Zendesk Agent Workspace

    I hope this helps!

    Warmest regards,

    Rosie B. | Associate Customer Advocate

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  • Desirè Del Monte

    To integrate We Chat with Zendesk is it necessary to have an official We Chat account or is it enough to have a simple account? If the latter, are there any limitations to using WeChat in Zendesk?

  • Oscar Mejias
    Hi Desirè,

    Since our integration requires API access to be enabled, you'd need to have an official business WeChat account to this up using Zendesk. 

    I hope this helps!

    I am setting up an Official Bussiness WeChat account of type "Service account".
    when setting this up, they clearly state that 
    Basic Messaging API - none
    Support for Advanced APIs - none
    does that mean I won't be able to connect this to Zendesk.
    Does anyone have experience with this?

  • Oscar Mejias
    Hi Noam,

    As confirmed in our Sunshine Conversations documentation here: you will need a WeChat Official Account in order to configure WeChat with Zendesk Messaging. We recommend selecting a "Service Account" in this case, so you can be sure that this would work with Zendesk messaging :) 


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