Adding WeChat social messaging channels

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  • Oscar Mejias
    Hi Noam,

    As confirmed in our Sunshine Conversations documentation here: you will need a WeChat Official Account in order to configure WeChat with Zendesk Messaging. We recommend selecting a "Service Account" in this case, so you can be sure that this would work with Zendesk messaging :) 

  • Vivian

    Why I can't find Wechat in Add channel?

  • Lucas Lin

    Hi Hiedi,

    In my sandbox environment,it only display three options and didn't find the option "Wechat"

  • Noam Shalev

    I am setting up an Official Bussiness WeChat account of type "Service account".
    when setting this up, they clearly state that 
    Basic Messaging API - none
    Support for Advanced APIs - none
    does that mean I won't be able to connect this to Zendesk.
    Does anyone have experience with this?

  • Rosie B.
    Zendesk Customer Care

    Hi Veronika,

    Are you looking at it in the Admin Center > Channels icon in the left sidebar? You must have Zendesk Agent Workspace enabled for the Zendesk messaging channel setup available in Admin Center. I may suggest toggling the Agent Workspace off and on again to trigger the provision of your messaging capabilities again. See the article About messaging channels for the Zendesk Agent Workspace

    I hope this helps!

    Warmest regards,

    Rosie B. | Associate Customer Advocate

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  • Oscar Mejias
    Hi Desirè,

    Since our integration requires API access to be enabled, you'd need to have an official business WeChat account to this up using Zendesk. 

    I hope this helps!
  • Hiedi Kysther
    Zendesk Customer Care

    Hi Vivian

    I sent you an email so we can investigate this issue further. Kindly check your email so we can work on this together. 

    Thanks! And, have a great day! 

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Lucas,

    Thanks for your question. 

    We are supporting "Wechat" integration with the Sandbox environment.
    Have attached a screenshot from my test account:

    As a possible solution, please double-check the following settings there

    Please revert back to us via chat if the issue persists. 
    Hope it helps. 
  • Desirè Del Monte

    To integrate We Chat with Zendesk is it necessary to have an official We Chat account or is it enough to have a simple account? If the latter, are there any limitations to using WeChat in Zendesk?


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