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  1. Zendesk help
  2. Messaging
  3. Using messaging
  4. Third party and social messaging channels
  1. Zendesk help
  2. Messaging
  3. Using messaging
  4. Third party and social messaging channels

Third party and social messaging channels

  • Social and third-party messaging resources
  • Using WhatsApp template messages to bypass the 24-hour rule
  • Adding Facebook Messenger channels
  • Adding X (formerly Twitter) Direct Messages channels
  • Adding WhatsApp social messaging channels
  • Adding WeChat social messaging channels
  • Adding LINE social messaging channels
  • Adding Sunshine Conversations channels to the Zendesk Agent Workspace
  • Adding and configuring Instagram Direct
  • Adding the Slack Direct Messages channel
  • Setting up your public Facebook channel
  • Setting up your X (formerly Twitter) channel
  • Enabling customers to continue conversations through social channels
  • Sending automatic responses to social messages
  • Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
  • Adding social media buttons to your emails
  • Reauthorizing and confirming the connection between Zendesk Support and your Facebook pages
  • Setting brand for your Facebook channel
  • Setting brand for your X (formerly Twitter) channel
  • Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
  • Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)
  • Social and third-party messaging resources
  • Using WhatsApp template messages to bypass the 24-hour rule
  • Adding Facebook Messenger channels
  • Adding X (formerly Twitter) Direct Messages channels
  • Adding WhatsApp social messaging channels
  • Adding WeChat social messaging channels
  • Adding LINE social messaging channels
  • Adding Sunshine Conversations channels to the Zendesk Agent Workspace
  • Adding and configuring Instagram Direct
  • Adding the Slack Direct Messages channel
  • Setting up your public Facebook channel
  • Setting up your X (formerly Twitter) channel
  • Enabling customers to continue conversations through social channels
  • Sending automatic responses to social messages
  • Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
  • Adding social media buttons to your emails
  • Reauthorizing and confirming the connection between Zendesk Support and your Facebook pages
  • Setting brand for your Facebook channel
  • Setting brand for your X (formerly Twitter) channel
  • Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
  • Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)
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