Recent searches


No recent searches

Third party and social messaging channels


Social and third-party messaging resources

What's my plan? This article provides a list of help center and developer documentation r...

Edited Oct 16, 2024

8 votes  ·  0 comments

8

Votes

0

Comments


Adding and configuring the Apple Messages for Business channel

Adding Apple Messages for Business to your Zendesk configuration lets your end users connect with both live and Ult...

Edited Jan 23, 2025

1 vote  ·  6 comments

1

Vote

6

Comments


Sending automatic responses to social messages

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

3 votes  ·  22 comments

3

Votes

22

Comments


Adding social media buttons to your emails

What's my plan? You can add buttons for select social channels to your email notification templates to ...

Edited Jul 24, 2024

0 votes  ·  15 comments

0

Votes

15

Comments


Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

3 votes  ·  6 comments

3

Votes

6

Comments


Enabling customers to continue conversations through social channels

What's my plan? Social channel linking connects the messaging Web Widget to your WhatsApp, Facebook Me...

Edited Jun 21, 2024

2 votes  ·  6 comments

2

Votes

6

Comments


Setting up your public Facebook channel

What's my plan? Quick Look: Admin Center > Channels > Messaging and social > Fa...

Edited Nov 25, 2024

39 votes  ·  28 comments

39

Votes

28

Comments


Setting brand for your Facebook channel

What's my plan? If you support multiple brands, you can associate a brand with the Faceboo...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Reauthorizing and confirming the Zendesk Support - Facebook pages connection

What's my plan? Quick Look: Admin Center > Channels > Messaging and social > Facebook Pages If you hav...

Edited Sep 09, 2024

1 vote  ·  1 comment

1

Vote

1

Comment


Adding Facebook Messenger channels

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

2 votes  ·  24 comments

2

Votes

24

Comments


Adding and configuring the Instagram Direct channel

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

7 votes  ·  86 comments

7

Votes

86

Comments


Adding LINE social messaging channels

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

4 votes  ·  6 comments

4

Votes

6

Comments


Adding the Slack Direct Messages channel

What's my plan? Quick Look: Admin Center > Channels > Messaging and social > Me...

Edited Jun 21, 2024

4 votes  ·  21 comments

4

Votes

21

Comments


Adding Sunshine Conversations channels to the Zendesk Agent Workspace

What's my plan? This article provides an overview of how you can add Sunshine Conversations channels to the ...

Edited Sep 27, 2024

2 votes  ·  1 comment

2

Votes

1

Comment


Setting up your X (formerly Twitter) channel

What's my plan? Quick Look: Admin Center > Channels > Messaging and social > X Corp accounts All Zendesk Suite ...

Edited Jun 21, 2024

8 votes  ·  11 comments

8

Votes

11

Comments


Setting brand for your X (formerly Twitter) channel

What's my plan? If you support multiple brands, you can associate a brand with each of your X (formerly Tw...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Adding X (formerly Twitter) Direct Messages channels

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Adding WeChat social messaging channels

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

3 votes  ·  14 comments

3

Votes

14

Comments


Adding WhatsApp channels to the Agent Workspace

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

4 votes  ·  38 comments

4

Votes

38

Comments


Using WhatsApp template messages to bypass the 24-hour rule

What's my plan? Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to...

Edited Sep 09, 2024

3 votes  ·  6 comments

3

Votes

6

Comments


Migrating WhatsApp numbers

Quick Look: Fastpath: Admin Center > Channels > Messaging and social > Messaging You can migrate yo...

Edited Aug 05, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)

What's my plan? Quick Look: Admin Center > Channels > Messaging and social > Messaging This article describes ho...

Edited Jun 21, 2024

2 votes  ·  1 comment

2

Votes

1

Comment


Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)

What's my plan? Quick Look: Admin Center > Channels > Messaging and social > Messaging This article describes ho...

Edited Jun 21, 2024

2 votes  ·  6 comments

2

Votes

6

Comments