Third party and social messaging channels
- Social and third-party messaging resources
- Using WhatsApp template messages to bypass the 24-hour rule
- Adding Facebook Messenger channels
- Adding X (formerly Twitter) Direct Messages channels
- Adding WhatsApp social messaging channels
- Adding WeChat social messaging channels
- Adding LINE social messaging channels
- Adding Sunshine Conversations channels to the Zendesk Agent Workspace
- Adding and configuring Instagram Direct
- Adding the Slack Direct Messages channel
- Setting up your public Facebook channel
- Setting up your X (formerly Twitter) channel
- Enabling customers to continue conversations through social channels
- Sending automatic responses to social messages
- Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
- Adding social media buttons to your emails
- Reauthorizing and confirming the connection between Zendesk Support and your Facebook pages
- Setting brand for your Facebook channel
- Setting brand for your X (formerly Twitter) channel
- Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
- Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)
- Social and third-party messaging resources
- Using WhatsApp template messages to bypass the 24-hour rule
- Adding Facebook Messenger channels
- Adding X (formerly Twitter) Direct Messages channels
- Adding WhatsApp social messaging channels
- Adding WeChat social messaging channels
- Adding LINE social messaging channels
- Adding Sunshine Conversations channels to the Zendesk Agent Workspace
- Adding and configuring Instagram Direct
- Adding the Slack Direct Messages channel
- Setting up your public Facebook channel
- Setting up your X (formerly Twitter) channel
- Enabling customers to continue conversations through social channels
- Sending automatic responses to social messages
- Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
- Adding social media buttons to your emails
- Reauthorizing and confirming the connection between Zendesk Support and your Facebook pages
- Setting brand for your Facebook channel
- Setting brand for your X (formerly Twitter) channel
- Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
- Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)