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Third party and social messaging channels

Social and third-party messaging resources

What's my plan? Suite Any plan This article provides a list of help center and developer documentation...

Edited Mar 19, 2025

8 votes  ·  0 comments

8

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Adding and configuring the Apple Messages for Business channel

What's my plan? Suite Any plan Adding Apple Messages for Business to your Zendesk configuration lets you...

Edited Mar 19, 2025

1 vote  ·  6 comments

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6

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Sending automatic responses to social messages

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

3 votes  ·  22 comments

3

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22

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Adding social media buttons to your emails

What's my plan? Suite Any plan Support with Live chat and messaging, any plan You can add bu...

Edited Mar 19, 2025

0 votes  ·  15 comments

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15

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Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

3 votes  ·  6 comments

3

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6

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Enabling customers to continue conversations through social channels

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Social channel...

Edited Mar 19, 2025

2 votes  ·  6 comments

2

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6

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Setting up your public Facebook channel

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels...

Edited Mar 21, 2025

39 votes  ·  28 comments

39

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28

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Setting brand for your Facebook channel

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

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Reauthorizing and confirming the Zendesk Support - Facebook pages connection

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Mess...

Edited Mar 19, 2025

1 vote  ·  1 comment

1

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1

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Adding Facebook Messenger channels

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

2 votes  ·  24 comments

2

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24

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Adding and configuring the Instagram Direct channel

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

7 votes  ·  86 comments

7

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86

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Adding LINE social messaging channels

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

4 votes  ·  6 comments

4

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6

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Adding the Slack Direct Messages channel

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Quick Look: ...

Edited Mar 19, 2025

4 votes  ·  21 comments

4

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21

Comments

Adding Sunshine Conversations channels to the Zendesk Agent Workspace

What's my plan? Suite Any plan Support with Live chat and messaging, any plan This article p...

Edited Mar 19, 2025

2 votes  ·  1 comment

2

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1

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Setting up your X (formerly Twitter) channel

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Messa...

Edited Mar 19, 2025

8 votes  ·  11 comments

8

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11

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Setting brand for your X (formerly Twitter) channel

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

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0

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Adding X (formerly Twitter) Direct Messages channels

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

1 vote  ·  0 comments

1

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0

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Adding WeChat social messaging channels

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

3 votes  ·  14 comments

3

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14

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Adding WhatsApp channels to the Agent Workspace

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

4 votes  ·  38 comments

4

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38

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Using WhatsApp template messages to bypass the 24-hour rule

What's my plan? Suite All plans Support with Social Messaging add-on Customers without Z...

Edited Feb 26, 2025

3 votes  ·  6 comments

3

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6

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Migrating WhatsApp numbers

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Quick Look: F...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)

What's my plan? Suite Any plan Quick Look: Admin Center > Channels > Messaging and social > Messaging...

Edited Mar 19, 2025

2 votes  ·  1 comment

2

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1

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Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)

What's my plan? Suite Any plan Quick Look: Admin Center > Channels > Messaging and social > Messaging...

Edited Mar 19, 2025

2 votes  ·  6 comments

2

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6

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