Adding WeChat social messaging channels



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Lisa Kelly

Zendesk Documentation Team

Edited May 07, 2025


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14 comments

Is there a demo or other environment showcasing WeChat as a messaging channel?

I've run into issues creating my own demo account due to the restrictions around creating new WeChat accounts in the first place.

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Hi 1265043429530 !

We only support WeChat's customer service messaging API & WeCom is only for employees' internal use (agent to agent). We don't have any integration for WeCom and at this time it can not be used with Zendesk.  

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Hi Zendesk  Team,

 

I have linked WeChat as some of our chats happen there. However, Some of our chats happen via WeCom business. How can i link a Wecom account to Zendesk?

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Hi Sydney,

WeChat in Zendesk can only be used for messaging and you will not be able to make calls using WeChat within Zendesk. 

Hope this helps.

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I don't see it listed here but is WeChat in Zendesk only for text based messaging or can you perform calls with WeChat?

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Hello Lucas,

Thanks for your question. 

We are supporting "Wechat" integration with the Sandbox environment.
Have attached a screenshot from my test account:


As a possible solution, please double-check the following settings there yoursubdomain.zendesk.com/admin/channels/messagingandsocial/messaging/setup:


Please revert back to us via chat if the issue persists. 
Hope it helps. 

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Hi Hiedi,

In my sandbox environment,it only display three options and didn't find the option "Wechat"

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Hi Vivian

I sent you an email so we can investigate this issue further. Kindly check your email so we can work on this together. 

Thanks! And, have a great day! 

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Why I can't find Wechat in Add channel?

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Hi Noam,

As confirmed in our Sunshine Conversations documentation here: https://docs.smooch.io/guide/wechat/#configuring-wechat you will need a WeChat Official Account in order to configure WeChat with Zendesk Messaging. We recommend selecting a "Service Account" in this case, so you can be sure that this would work with Zendesk messaging :) 

 

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