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Adding LINE social messaging channels



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Lisa Kelly

Zendesk Documentation Team

Edited Sep 09, 2024


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6 comments

I followed all the step in this article, but the message I send to the line accnout does't not appear in zenDesk support.

I double-checked my configuration in line developer center.

However, we did add another line account in Channel integrations with LINE OA~, and that works. But those tickets do not count in chat explore.

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Phoebe Morin

Zendesk Customer Care

Hi Chin,

We're glad to know that the Line integration worked! Though we may need to clarify the part where you said "But those tickets do not count in chat explore." Do you mean to see the Ticket from Line channel in Explore?

Phoebe Morin | Senior Customer Advocate
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Is there anyone to get the customer's phone number tied to their LINE account to uniquely identify them?

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JR Lausin

Zendesk Customer Care

Hi JJ,
 
I don't believe we have that feature yet. could you provide us more of your use case so we can check if  there's any work around for you request?
 
Sincerely,

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Hi, 

Is this still valid for setting up LINE?

We've tried checking and there's no setting for the following step:

  1. In the LINE Official Account Manager, under Response Settings > Main settings, set Response mode to Bot.


Additionally, would I need to make a new "provider" on the LINE Developer Console for this? Can't seem to find any reference on how this should look on the LINE end.

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Hi, we have the same problem here as we've followed the instructions but see no matching "Main settings." Maybe this procedure needs an update to LINE's latest version.

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