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Understanding Talk Partner Edition



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Rob Stack

Zendesk Documentation Team

Edited Jul 15, 2024


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Please elaborate on: “The Standard Call Object is a foundational feature that works well with third-party call integration with Explore…” 

Can data stored in Standard Call Object be reported against in Explore? 

 

I was under the impression that it has not been implemented yet after reading the following: “The standard call object is a foundational feature that paves the way for Zendesk to deliver important upcoming features, such as the much-awaited third-party call integration with Explore. ”

(reference: https://support.zendesk.com/hc/en-us/articles/6162041391002-Announcing-New-Talk-Partner-Edition-capabilities)

 

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Widson Reis

Zendesk Product Manager

Hi Ivan null

 

Your impression is correct, the integration with Explore is not available yet. We will review the article to avoid confusion and create false expectations.

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