Talk Partner Editionの概要

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Rob Stack

Zendesk Documentation Team

編集日時：2025年3月19日

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      Widson Reis

      Hi, 7905524179226

      Although it is possible to use Talk and TPE simultaneously, they use different datasets.  You can read call data from Talk's dataset using the incremental export API. For the TPE dataset, you can both read and write call data through the  TPE API. The Talk dataset contains calls generated by Talk, while TPE offers a variety of features for telephony partners. In summary, you won't be able to access a call_id of a Talk call with TPE and vice versa.

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      Dan Lucy-Lloyd

      I'm trying to understand how Talk and Talk Partner Edition can work together. Basically the only feature I need from TPE is the ability PATCH a call record with call leg data provided to us by our BPO (basically Queue time and Talk time). It looks like this is possible (https://developer.zendesk.com/api-reference/voice/talk-partner-edition-api/calls/#update-a-call) but at the moment I get an error when making API calls against the /calls end points:

       

      {

          "error": "Couldn't find TPE::Call with [WHERE `tpe_calls`.`id` = ? AND `tpe_calls`.`account_id` = ?]"

      }

       

      At present, we are on Enterprise and using Talk but have not specifically setup Talk Partner Edition so imagine this is why the Call IDs aren't being found. 

       

      Is it possible to use both Talk and TPE? Or is there another way to PATCH call records without TPE?

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      Widson Reis

      Hi 6905249012634

       

      Your impression is correct, the integration with Explore is not available yet. We will review the article to avoid confusion and create false expectations.

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      Ivan null

      Please elaborate on: “The Standard Call Object is a foundational feature that works well with third-party call integration with Explore…” 

      Can data stored in Standard Call Object be reported against in Explore? 

       

      I was under the impression that it has not been implemented yet after reading the following: “The standard call object is a foundational feature that paves the way for Zendesk to deliver important upcoming features, such as the much-awaited third-party call integration with Explore. ”

      (reference: https://support.zendesk.com/hc/en-us/articles/6162041391002-Announcing-New-Talk-Partner-Edition-capabilities)

       

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      Hiedi Kysther

      Hey Federico Costa,

      Indeed, Talk Partner Edition is available on all Suite plans:

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      Federico Costa

      Todos los tipos de licenciamiento (Team, Growth, Professional y Enterprise) tienen acceso a las funcionalidades de Talk Partner Edition?

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