Recent searches


No recent searches

Understanding Talk Partner Edition



image avatar

Rob Stack

Zendesk Documentation Team

Edited Jul 15, 2024


1

3

3 comments

Please elaborate on: “The Standard Call Object is a foundational feature that works well with third-party call integration with Explore…” 

Can data stored in Standard Call Object be reported against in Explore? 

 

I was under the impression that it has not been implemented yet after reading the following: “The standard call object is a foundational feature that paves the way for Zendesk to deliver important upcoming features, such as the much-awaited third-party call integration with Explore. ”

(reference: https://support.zendesk.com/hc/en-us/articles/6162041391002-Announcing-New-Talk-Partner-Edition-capabilities)

 

0


image avatar

Widson Reis

Zendesk Product Manager

Hi Ivan null

 

Your impression is correct, the integration with Explore is not available yet. We will review the article to avoid confusion and create false expectations.

0


I'm trying to understand how Talk and Talk Partner Edition can work together. Basically the only feature I need from TPE is the ability PATCH a call record with call leg data provided to us by our BPO (basically Queue time and Talk time). It looks like this is possible (https://developer.zendesk.com/api-reference/voice/talk-partner-edition-api/calls/#update-a-call) but at the moment I get an error when making API calls against the /calls end points:

 

{

    "error": "Couldn't find TPE::Call with [WHERE `tpe_calls`.`id` = ? AND `tpe_calls`.`account_id` = ?]"

}

 

At present, we are on Enterprise and using Talk but have not specifically setup Talk Partner Edition so imagine this is why the Call IDs aren't being found. 

 

Is it possible to use both Talk and TPE? Or is there another way to PATCH call records without TPE?

0


Please sign in to leave a comment.