Recent searches

No recent searches

Suite basics

Zendesk glossary

This glossary describes key Zendesk concepts, terminology, and products It's a good place to get started lea...

Edited Mar 03, 2025

26 votes  ·  7 comments

26

Votes

7

Comments

About the Zendesk Suite plan types

The Zendesk Suite enables you to deliver personalized customer support across all of your business channels like em...

Edited Oct 18, 2023

3 votes  ·  4 comments

3

Votes

4

Comments

About Zendesk add-ons

While the Zendesk Suite and Zendesk Support contain everything most customers will need, other customers might requi...

Edited Mar 05, 2025

6 votes  ·  2 comments

6

Votes

2

Comments

Evaluating your Zendesk Suite trial

To evaluate your trial, Zendesk recommends you start with the onboarding wizard. See Introducing Zendesk trial tasks....

Edited Mar 16, 2024

7 votes  ·  2 comments

7

Votes

2

Comments

Evaluating more capabilities in the Zendesk Suite trial

What's my plan? Suite Any plan This guide shows you how to get familiar with your Zendesk trial account,...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

About the Zendesk trial tasks

The Zendesk trial tasks you can do depends on what Zendesk plan you have. If you have a Zendesk Support Professional ...

Edited Mar 16, 2024

2 votes  ·  4 comments

2

Votes

4

Comments

Introducing Zendesk trial tasks

This topic provides an introduction to the tasks shown in the Zendesk trial wizard and gives you guidelines on where ...

Edited Nov 18, 2024

8 votes  ·  0 comments

8

Votes

0

Comments

Extending a Zendesk trial

What's my plan? Suite Any plan Support Any plan Zendesk trials last for 14 days before they e...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Zendesk Employee Service Suite overview

The Zendesk Employee Service Suite is tailored for organizations that want to use Zendesk products exclusively for i...

Edited Mar 21, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Welcome to employee service resources

Zendesk for Employee Service is a modern solution that leverages the latest AI technology to streamline employee serv...

Edited Mar 05, 2025

2 votes  ·  0 comments

2

Votes

0

Comments

About Zendesk channels

What's my plan? Suite Any plan Support Any plan Channels are the ways that you engage with y...

Edited Mar 19, 2025

14 votes  ·  16 comments

14

Votes

16

Comments

Upgrading legacy plans to Zendesk Suite

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Account > Billi...

Edited Mar 19, 2025

2 votes  ·  2 comments

2

Votes

2

Comments

About Zendesk product legacy add-ons

The features described in this article were previously available as product add-ons prior to February 1, 202...

Edited Jul 19, 2024

68 votes  ·  0 comments

68

Votes

0

Comments

About the Zendesk Sunshine legacy plan types

What's my plan? Suite Any plan Zendesk Sunshine is available with all plan levels of the Zendesk Suite. ...

Edited Mar 19, 2025

4 votes  ·  0 comments

4

Votes

0

Comments