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Zendesk glossary

This glossary describes key Zendesk concepts, terminology, and products It's a good place to get started lea...

Edited Dec 06, 2024

26 votes  ·  6 comments

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About the Zendesk Suite plan types

The Zendesk Suite enables you to deliver personalized customer support across all of your business channels like em...

Edited Oct 18, 2023

3 votes  ·  4 comments

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About Zendesk add-ons

While the Zendesk Suite and Zendesk Support contain everything most customers will need, other customers might requi...

Edited Feb 03, 2025

6 votes  ·  2 comments

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Evaluating your Zendesk Suite trial

To evaluate your trial, Zendesk recommends you start with the onboarding wizard. See Introducing Zendesk trial tasks....

Edited Mar 16, 2024

7 votes  ·  2 comments

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Evaluating more capabilities in the Zendesk Suite trial

What's my plan? This guide shows you how to get familiar with your Zendesk trial account, helps you evaluate Zendesk...

Edited Jun 21, 2024

1 vote  ·  0 comments

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About the Zendesk trial tasks

The Zendesk trial tasks you can do depends on what Zendesk plan you have. If you have a Zendesk Support Professional ...

Edited Mar 16, 2024

2 votes  ·  4 comments

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Introducing Zendesk trial tasks

This topic provides an introduction to the tasks shown in the Zendesk trial wizard and gives you guidelines on where ...

Edited Nov 18, 2024

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Extending a Zendesk trial

What's my plan? Zendesk trials last for 14 days before they expire. At that point, you can buy Zendesk or let the t...

Edited Jun 21, 2024

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Zendesk Employee Service Suite overview

The Zendesk Employee Service Suite is tailored for organizations that want to use Zendesk products exclusively for i...

Edited Feb 06, 2025

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Welcome to employee service resources

Zendesk for Employee Service is a modern solution that leverages the latest AI technology to streamline employee serv...

Edited Aug 23, 2024

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About Zendesk channels

What's my plan? Channels are the ways that you engage with your customers (how they create ...

Edited Feb 03, 2025

14 votes  ·  16 comments

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Upgrading legacy plans to Zendesk Suite

What's my plan? Quick Look: Admin Center > Account > Billing > Subscription This article describes how self-se...

Edited Jun 21, 2024

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About Zendesk product legacy add-ons

The features described in this article were previously available as product add-ons prior to February 1, 202...

Edited Jul 19, 2024

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About the Zendesk Sunshine legacy plan types

Zendesk Sunshine is available with all plan levels of the Zendesk Suite. The version of Sunshine you have access to...

Edited Jun 21, 2024

4 votes  ·  0 comments

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