Metrics and attributes for Zendesk Answer Bot

Return to top

5 Comments

  • Daniel Aron
    Zendesk Product Manager

    Hi Dallin Harmon we have some major Flow Builder enhancements planned in the 9 month roadmap that will increase the number of steps that can be configured beyond the current limit. Plan type has no bearing on the current limit.

    As a temporary solution we have a feature flag available that will extend the step limit from 1,000 to 2,000. However, please note that exceeding 1,000 steps may impact the performance of the Flow Builder admin interface.

    0
  • Elaine
    Zendesk Customer Care
    Hi Dallin,
     
    Right now, as per the article Limitations in messaging functionality -- Volume limitations, the number of steps in a Flow Builder bot flow is only up to 1000 steps at the moment.
     
    I'm not sure about the feature flag that was previously mentioned by my colleague, but I recommend you submit a product request or feedback on the Flow Builder enhancements in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
     
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. Stay safe!
     
    0
  • Dallin Harmon

    That is really good to know. Thank you. How do we contact someone from Zendesk to get that flag put on our account. We will be very careful and cautions in adding additional steps. 

    0
  • Dallin Harmon

    Thank you Zendesk. I am excited to dig into these analytics and improve our customer experience. 

     

    Do you happen to know if we will increase the count number of 1000 steps on the FlowBuilder? I believe once we have this fully optimized to our liking and the liking of our customers, this won't be sufficient for our needs.  Does a higher plan allow you have access to more steps within the flow?  

    0
  • Daniel Aron
    Zendesk Product Manager

    Hi Dallin Harmon, i'll reach out to you directly via email about the feature flag.

    0

Please sign in to leave a comment.

Powered by Zendesk