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Building reports


Understanding datasets

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

8 votes  ·  10 comments

8

Votes

10

Comments


Understanding reports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Edited Mar 05, 2025

5 votes  ·  10 comments

5

Votes

10

Comments


Working with datasets

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

12 votes  ·  18 comments

12

Votes

18

Comments


About native Chat time duration metrics

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments


About native Talk time duration metrics

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments


Using SQL to filter reports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

0 votes  ·  4 comments

0

Votes

4

Comments


Metrics and attributes for Zendesk Support

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or ...

Edited Mar 21, 2025

5 votes  ·  136 comments

5

Votes

136

Comments


Metrics and attributes for Zendesk Guide

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Guide all plans ...

Edited Mar 06, 2025

7 votes  ·  66 comments

7

Votes

66

Comments


Metrics and attributes for live chat

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat a...

Edited Mar 20, 2025

4 votes  ·  41 comments

4

Votes

41

Comments


Metrics and attributes for Zendesk messaging

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Note: To use these metrics and at...

Edited Mar 19, 2025

0 votes  ·  45 comments

0

Votes

45

Comments


Metrics and attributes for Zendesk Answer Bot

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Guide all plans ...

Edited Mar 06, 2025

2 votes  ·  27 comments

2

Votes

27

Comments


Metrics and attributes for Zendesk Talk

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

2 votes  ·  59 comments

2

Votes

59

Comments


Metrics and attributes for agent state and activity

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Edited Mar 05, 2025

0 votes  ·  16 comments

0

Votes

16

Comments


Metrics and attributes for Zendesk AI

What's my plan? Add-on Copilot You must have the Copilot add-on to use the datasets described in th...

Edited Mar 05, 2025

0 votes  ·  3 comments

0

Votes

3

Comments


Working with the report builder (Beta)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or ...

Edited Mar 14, 2025

1 vote  ·  30 comments

1

Vote

30

Comments


Creating reports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

10 votes  ·  18 comments

10

Votes

18

Comments


Using metrics and attributes in reports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Edited Mar 05, 2025

9 votes  ·  6 comments

9

Votes

6

Comments


Working with reports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

6 votes  ·  7 comments

6

Votes

7

Comments


Interacting with reports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

3 votes  ·  18 comments

3

Votes

18

Comments


Cloning a report

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Edited Mar 05, 2025

1 vote  ·  0 comments

1

Vote

0

Comments


Reporting on user and organization data with Explore

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

1 vote  ·  29 comments

1

Vote

29

Comments


Analyzing agent ticket touches with Explore

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional...

Edited Mar 07, 2025

0 votes  ·  28 comments

0

Votes

28

Comments


Reporting with tags

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

10 votes  ·  78 comments

10

Votes

78

Comments


Reporting with custom fields

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

7 votes  ·  35 comments

7

Votes

35

Comments


Understanding ticket channels in Explore

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

8 votes  ·  20 comments

8

Votes

20

Comments


About native Support time duration metrics

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional...

Edited Mar 07, 2025

10 votes  ·  51 comments

10

Votes

51

Comments


Using average or median aggregators

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional...

Edited Mar 05, 2025

10 votes  ·  3 comments

10

Votes

3

Comments


Editing dates and date ranges

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Edited Mar 05, 2025

1 vote  ·  23 comments

1

Vote

23

Comments


Choosing metric aggregators

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

4 votes  ·  8 comments

4

Votes

8

Comments


Setting a metric's default and visible aggregators

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Edited Mar 05, 2025

5 votes  ·  2 comments

5

Votes

2

Comments