{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Explore
  3. Using Explore for reporting and analytics
  4. Building reports
  1. Zendesk help
  2. Explore
  3. Using Explore for reporting and analytics
  4. Building reports

Building reports

  • Understanding Explore datasets
  • Metrics and attributes for Zendesk Answer Bot
  • Metrics and attributes for Zendesk Support
  • Metrics and attributes for Zendesk Guide
  • Metrics and attributes for Zendesk Chat
  • Metrics and attributes for Zendesk Talk
  • Metrics and attributes for Zendesk Sell
  • Creating reports
  • Using metrics and attributes in reports
  • Reporting on user and organization data with Explore
  • Analyzing agent ticket touches with Explore
  • Reporting with tags
  • Reporting with custom fields
  • Understanding ticket channels in Explore
  • About native Support time duration metrics
  • Using average or median aggregators
  • Editing dates and date ranges
  • Choosing metric aggregators
  • Setting a metric's default and visible aggregators
  • Interacting with reports
  • Working with reports
  • Working with datasets
  • Understanding Explore datasets
  • Metrics and attributes for Zendesk Answer Bot
  • Metrics and attributes for Zendesk Support
  • Metrics and attributes for Zendesk Guide
  • Metrics and attributes for Zendesk Chat
  • Metrics and attributes for Zendesk Talk
  • Metrics and attributes for Zendesk Sell
  • Creating reports
  • Using metrics and attributes in reports
  • Reporting on user and organization data with Explore
  • Analyzing agent ticket touches with Explore
  • Reporting with tags
  • Reporting with custom fields
  • Understanding ticket channels in Explore
  • About native Support time duration metrics
  • Using average or median aggregators
  • Editing dates and date ranges
  • Choosing metric aggregators
  • Setting a metric's default and visible aggregators
  • Interacting with reports
  • Working with reports
  • Working with datasets
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