Working with datasets

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7 Comments

  • Paul Strauss

    I see in the comments above that 4 years ago it was in the product queue to allow queries across data sets. Did this ever happen? I need to be able to create a report that totals up customer interactions (i.e inbound calls, outbound calls, chats, inbound:outbound emails, web form submissions) and while I can do each of these with individual queries and put them on a dashboard, I see no way to total them without exporting the data and manually tallying the results.

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  • Antonio Rodríguez

    Any update on the feature to join multiple datasets, or at least the ability to use more than one dataset when building a query? It would be really helpful for us, as we had a few queries in Insights that did not have this restriction, and we can't really replicate them in Explore the way we want to.

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  • Lee Burkhill

    +1 for needing the ability to create queries across datasets!

    We are implementing Chat on a phone-only based team, so I want to be able to track the number of inbound calls and number of chats served for that specific group as one metric.

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  • Rob Stack
    Zendesk Documentation Team

    Hi James McCoy, thanks for the question. I think the main use for cloning a dataset is for testing purposes, for instance if someone wants to create a bunch of custom metrics and attributes that might not be ready for prime-time yet. If you restrict other agents from using that dataset that you can continue to develop until you have your queries correct. You're correct however, you don't want people getting confused about which dataset is which.

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  • James McCoy

    Hi,

    Can someone explain to me why anyone would want to duplicate a dataset? Doesn't that open the door for possibly having conflicting reports if a person splinters off the main dataset and starts making their own queries from it?

    Does a duplicated dataset continue to have the same new data as the original it was copied from?

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  • Mary Paez

    @Spencer, What are you trying to measure in your report.  Can you explain more about the self-service score? and requestor data?

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  • Spencer Little

    Second the ability to join multiple data sets, especially now with the guide data set. We are unable to calculate a self-service score without requestor data. Thanks! 

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