Creating queries

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8 Comments

  • Laura Mirto

    Is there a way to create a query with how long the article views were? 

     

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  • Rob Stack
    Zendesk Documentation Team

    Hi Laura Mirto, that's not currently possible with Explore, but you might be able to use Google Analytics to get a reasonable approximation of this.

    It's also a great suggestion to add to our product feedback section (see link in the post above).

    Thanks!

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  • Melody Quinn

    Is there a way to build a query of the number of end-users at a specific date? I can see a count of users under People, but I can not choose a date. Example: I want to know how many end-users we had on May 1st. I pulled a report for user data to use the created date, however, the number of users currently is a few hundred off from the count under People, so now I do not trust the report. 

    Any ideas?

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Melody,

    Are you trying to create a query to show the number of end-users created on your account or the number of end-user tickets created for a specific date?

    Unfortunately, there is no native way to capture the number of end-users created iin Explore. However, if you would like to capture the end-user created tickets, you can use the recipe: Explore recipe: Reporting on created and solved tickets and use the filter>ticket requester and requested date to see the list of end-users

    All the best

     

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  • Melody Quinn

    hi @..., I was looking for the total number of end-users, completely independent of the ticket data. As we are growing our self-service support, it is important for us to know the number of new end-user accounts each month. 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Melody,

    The possible workaround is to use the Filter: Requester Created - Date on your report, so you can view the list of created users on a specific date. 

    We understand your need for this functionality so I am marking this conversation as Product Feedback. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

     

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  • Michael Ramirez

    Hi ZenDesk Support Team,

     

    Is it possible to export metadata of tickets from ZD and import this data into another API dashboard thats not ZD? 

    -Mike

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  • Dave Dyson
    Zendesk Community Manager

    Hi Michael –

    Zendesk integrates with several third-party dashboard products, such as Geckoboard, ClicData, Cyfe, Slemma, and more -- here's a search in the Marketplace for "dashboard": Zendesk Apps Marketplace.

    Is that what you're looking for?

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