Understanding dashboards

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  • Xavier Chou


    This is Xavier from Moshi. Before moving all the reports to "Explore", we're able to download customer's good and bad comments a specific assignee has received from a period of time. Can you teach me how to get the report or set it up, please? 

    Thanks in advance.

    Best regards,

  • Elaine
    Zendesk Customer Care

    Hi Xavier!

    You can check on the Explore recipe: Display all customer satisfaction comments to create a query that will list all customer satisfaction comments.

    You can add further attributes in the Rows panel (aside from the attributes seen in the screenshot provided in the article) such as Assignee name, Ticket satisfaction rating, or Ticket solved - Date.

    Hope this helps! Cheers! :)

  • François Spinnael

    Any reason why the default dashboard is giving a different result than when creating exactly the same dashboard with a self-made dataset?


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