After you create an Explore dashboard, you can customize it using the options on the Dashboard Builder toolbar.
This article contains the following sections:
Add widgets
Use the Add dropdown list to choose reports and other widgets that you want to add to your dashboard.
For details about adding widgets, see Adding and arranging dashboard widgets.
Dashboard
The Dashboard menu includes overall dashboard formatting options, as well as dashboard actions you can perform.
It contains the following options:
- Undo steps back the last action you took.
- Redo restores the last action you undid.
- Paint format copies a widget's formatting to apply to other widgets.
- Paint size applies formatting to a selected area of your dashboard.
- Hide outline of the tab bar removes the border around tabs.
- Snap to grid displays a grid to help you align your widgets. You can change the grid size. The grid does not appear on the published dashboard.
- Clone creates a copy of the dashboard. This also clones all widgets on the dashboard.
- Background color applies the selected color as the background of the dashboard. The tab fill color you set overrides the background color. You might need to set the tab fill color to transparent to see the dashboard background color.
- Dashboard width increases or decreases the width of your dashboard.
Tab options
The Tab options menu lets you edit interactions, widget, and export settings for each individual tab. You can also change the tab background color and font.
It contains the following options:
- Size: Fit to one screen resizes your tab to fill the screen. If you deselect the fit to one screen option, you will be able to enter custom sizes in the tab dimension menu.
- Automatically reorganize widgets reorganizes your widgets to fill the entire tab. Before you reorganize widgets, a warning dialog will appear to confirm your selection.
- Tab height applies custom dimensions to your tab. This will only appear if you have deselected the fit to one screen option.
- Interaction options removes tab interactivity to permit public sharing (see Turning off data interactivity).
- Export options sets the permitted formats for the tab when the dashboard is exported.
- Slides options sets the widget order when slide-show mode is enabled (see Viewing widgets as slides).
- Tab fill color, Tab font color applies the selected colors to your tab background and text.
- Clone creates an exact copy of your tab in the current dashboard or another dashboard (see Working with dashboard tabs). All widgets on the tab will be duplicated as well.
Dashboard title
The Dashboard title menu lets you edit the dashboard title size, text color, and background color. You can also use the Add image option to add an image to your dashboard.
It contains the following options:
- Title fill color applies the selected color as the background for your title.
- Title text color applies the selected color to the title text.
- Title font size applies the selected text size to the title.
- Title size sets the height of the title. Your text size will not be altered.
- Image add an image from your computer, or an online source. A remove image icon will appear after you add an image.
Widget options
The Widget options menu lets you edit the header size, border color, border and header visibility, border edges, and widget positions. This menu appears only when you select a widget.
It contains the following options:
- Hide/show header removes or adds a header to the widget.
- Header size sets the header's height. Your header text size will not be altered. There is no width option for a widget header; headers will automatically adjust to the widget width.
- Border color applies the selected color to the widget border.
- Hide border removes or adds a border to the widget.
- Rounded edges sets how far widget corners are rounded inwards.
- Widget position sets the width and height of a widget, as well as its location on the dashboard.
- Background color applies the selected color as the widget's background.
- Hide loading icon removes the icon displayed while widgets are retrieving data from your dataset.
Widget header
The Widget header menu lets you edit the header text color, size, formatting, position, and header fill color. This menu appears only when you select a widget.
It contains the following options:
- Widget header fill color applies the selected color as the background for your widget header.
- Widget header text color applies the selected color to the header text.
- Widget header font size applies the selected text size to the header.
- Bold, Italic, Underline sets the formatting for the header text.
- Left, center, right-justify sets the header text to the selected position.
Customizing text
If you have added a text widget to your dashboard, you can customize the text formatting. Unlike the other customization options in the dashboard builder, there is no toolbar menu for customizing text. Instead select the text you want to customize by selecting a section of text, or by double clicking a word.
The text customization options will appear as a pop up under the text you selected.
- Bold adds bold formatting to your text.
- Italics italicizes your text.
- Underline adds a line underneath your text.
- Text color changes the color of your text.
- Hyperlink renders the selected text as a link. Enter a URL after you click this option.
- List orders your texts in a numbered list. Every time you press enter, a new line will be added with the next sequential number.
- Bullets adds bullet points in front of each new line of text.
- Justification opens a drop-down menu where you can select to left, right, or center-justify your text.
- Text size increases or decrease the size of your text.
- Default resets your text back to Explore's original formatting.
15 Comments
Hi Mukesh, thanks for the question! There isn't currently a way to add multiple queries to a dashboard widget. It's a great suggestion though and I'd encourage you to post this on our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913 Thanks!
Is there anyway to remove the side gray bars from the dashboard so that it is the full width of the screen? I know it's 'pretty' to have the side bars to make it neat and clean, but it's not a very good use of the space.
Hi Trina,
Are you pertaining to the side scroll bars? if yes, to get the scroll bar to disappear, go back into edit mode and either expand the height of the text box slightly to account for this extra bit of buffer space, or shrink the size of the text to fit better in the existing box. More information can be found on How do I get rid of the scroll bar on the text on my Explore dashboard?
All the best
Thank you Cheeny for your suggestion, but what I'm referring to is all the extra space on each side of the dashboard. Why can't the dashboard display in the full width of the page vs. just the center part - eliminating these large gray blocks on either side of the dashboard. You have to cram the data into the allotted space (like you said, reducing the text size and other tricks), which for some gets harder to read the reports.
Hi Trina,
Unfortunately, there is no native way to remove or customize those spaces in Explore. We appreciate your thoughts regarding it and I will be marking this comment as product feedback to make sure that it will be flagged.
We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
Trina not sure if it's the thing you need, but have you tried to change dashboard width? default is 1180 and you have a huge white space on the left and right. changing it to around 4000 filled my whole 27' screen. Just keep in mind that it might not look the same on different screen ratios

Thank you, Paweł Felczerek! I finally figured that out on my own just exploring all of the dashboard formatting options. Funny that Zendesk support didn't mention that.... ;)
Hi Team,
i have a team based dashboard and we have a new agent for this team and question is, how can i add this agent to this special dashboard?
thanks in advance
Are you using one of the pre-built dashboard or is this a custom dashboard you've built?
If it's a pre-built dashboard then the agent should show up automatically after the data syncs.
If this is a custom dashboard then I would recommend checking our attributes to see if you have a filter you need to apply to add the new agent.
If that doesn't help, can you share a screenshot of the dashboard metrics/attributes you're using?
Thanks!
Hi Brett,
This is a custom dashboard, and this is the filters. i am adding from assignee name but it didnt work. Could you share a video from me about how can i do that?
I'm going to bring this into a ticket so our Customer Care team can look into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
Rather than having to choose from a drop down filter, is there a way to set up a dashboard to pull certain assignees automatically, ie my team?
This would be via Bookmarks, when you add a bookmark interactive widget, it freezes the current state of filters. Viewers can switch to different bookmarks to see different filter states.
For reference, please see this article here: Using bookmarks to save filtered dashboard states that talks over adding Bookmarks and just how you can set them up. I hope this helps. Thank you!
Is there a way of configuring a dashboard widget to display impending SLA breaches? I'd love to add this for my agents/groups to allow them to focus on that element of support.
I hope all is well! While reporting this may be difficult due to the sync time in Explore datasets, I would like to suggest you this workflow in which you may automatically alert your team about tickets nearing an SLA breach.
I hope this helps!
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