Question
How frequently does my Support data synchronize to Analytics?
Answer
The frequency at which your data synchronizes with Analytics depends on the Analytics plan active on your account.
- If you are on the Analytics Lite plan, your data synchronizes every 24 hours. This synchronization happens daily at midnight in the account time zone. You can't customize the time this sync occurs. The sync time is randomized within the first hour after 24 hours.
- If you are on the Analytics Professional, Enterprise, or Legacy plan, your data syncs begin one hour after the most recent sync ends. The sync time is randomized within the hour and, in some cases, can take more than two hours to complete based on the data size.
- If it's been more than two hours since the data sync updated in Analytics, see It's been more than an hour since my Analytics data synced.
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If you are on the Analytics Enterprise plan, you also have the option to use live dashboards and live data widgets that update in near real time.
To access the live dashboard:
In Analytics, click the Dashboard icon (
) in the left sidebar.From the list of dashboards, select the Live data dashboard.
If no one runs reports or dashboards in Analytics for more than 30 days, the data refresh frequency automatically changes to weekly. When a user accesses at least one report or dashboard or schedules email delivery, the sync frequency returns to normal.
For more information, see About the Zendesk Analytics plan types.