It's been more than an hour since my Explore data synced

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5 Comments

  • Adam Brown

    Is there a way to manually sync or push updated Support data through to Explore?

     

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Adam, and welcome to the community! Unfortunately, there's no option to manually push data from Support to Explore.
    0
  • Nathan Cassella

    So based on this information, I should expect my dashboards to sync somewhere between 1-3hrs as opposed to Zendesk's published 1hr refresh rate that Zendesk has published in their documentation.

    Is that accurate?

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  • Alex Zheng
    Hey Nathan,
     
    That is correct syncs can take up to around 3 hours to show up in Explore, if you are seeing consistent sync times over 3 hours then I would suggest reaching out to our support team so we can take a look at what is going on.
     
    Best regards,
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  • Nathan Cassella

    Does no one see this as a flaw with the software that says near real-time reporting?

    0

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