It's been more than an hour since my Explore data synced

Question

It's been two hours since my data was updated in Explore. The documentation says it should sync every hour on my plan. Why hasn't that happened yet?

Answer

Each new Explore data sync starts one hour after the most recent sync ends. The start time is randomized within that hour. In some cases, a data sync can take more than two hours to finish. If the prior sync also took a long time, data can take up to four hours to appear in Explore.

For example, if a ticket updates in a sync:

1. At 1 pm, the sync starts
2. At 1:30 pm, the ticket field value is updated
3. At 3 pm, the sync ends. The ticket field value is blank in Explore because the ticket was updated in the sync.
4. At 4 pm, the second sync starts
5. At 5:15 pm, the second sync ends, and the ticket field value is now visible in Explore

The last updated timestamp in the query builder refers to when the last data sync ended. For example, if a query shows it was last updated 30 minutes ago, that means the last sync ended 30 minutes ago. Updates from the last 30 minutes will appear in the next data sync.

For more information, see Data refresh intervals for Explore reporting.