Historical information in your Explore reports is synced from your Zendesk products on a schedule. Live information is synced in near-real time.
The historical reporting refresh interval, how often the data is synced, is either daily or hourly, depending on which Suite or Explore plan you have.
- Daily: Explore data updates once a day at midnight in the timezone of the account.
- Hourly: Explore data updates one hour after the most recent update has finished. The update time is randomized within the hour, and in some cases might take up to two hours to complete.
|Suite Enterprise Plus
|Any Support or Sell plan with Explore