Information in your Explore reports is synced from your Zendesk products on a schedule. The refresh interval, how often the data is synced, is either daily or hourly, depending on which Suite or Explore plan you have.
- Daily: Explore data updates once a day at midnight in the timezone of the account.
- Hourly: Explore data updates one hour after the most recent update has finished. The update time is randomized within the hour, and in some cases might take up to two hours to complete.
|Suite Enterprise Plus||Hourly|
|Any Support or Sell plan with Explore||Explore Lite||Daily|
Note: If there are no reports or dashboards accessed in Explore for more than 30 days, the data refresh interval is automatically changed to weekly. When at least one report or dashboard is accessed, the data refresh interval is restored to normal. When a scheduled dashboard is sent, it counts as a dashboard being accessed in Explore.
For the comment stating " If there are no queries or dashboards accessed in Explore for more than 30 days, the data refresh interval is automatically changed to weekly. When at least one query is accessed, the data refresh interval is restored to normal." What is defined as accessed in Explore? Does a query emailed out via a dashboard that is on a schedule count as accessing in Explore or does someone need to log into Explore at least once every 30 days?
Yes, Having a dashboard scheduled and sent also counts as accessed in Explore.
in explore there is an option to schedule an automatic refresh of the data to be sent to my organizational e-mail account, but it only allows me to send it in 30 minute intervals, how can I schedule it to be sent in 15 minute intervals?
Currently, it is only possible to set business hours only at half-hour intervals. There isn't an option yet to set 15-minute intervals.
Note that the scheduled time isn’t exactly the same as the delivery time. The scheduled time of a dashboard is the point in time at which the dashboard’s reports are calculated using the data that's currently synced in Explore. Meaning, if you schedule a dashboard for 9 AM, recipients might not get the dashboard until sometime after 9 AM, but the reports they see when they do get the dashboard will reflect the data that existed in Explore as of 9 AM.
For complex reports or large sets of data, it might take some time for the data to be calculated and sent before the dashboard reaches recipients.
Note: If you're scheduling a dashboard that should return data for the entire previous day, make sure to schedule it for 2 AM or later. Explore's data sync can take up to two hours to complete, so scheduling your delivery for 2 AM ensures that the previous day's data has fully synced before the dashboard is sent.
With regards to having a 15-minute interval as an additional option, I recommend that you start a post about this on our Feedback - Reporting and analytics (Explore). Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. You can use the Product Feedback Post Template. Thank you!
Is there a way to see when my data was last refreshed? We have Explore Enterprise. My understanding is it refreshes every hour from the time the last refresh ended. How can we see when that was? Thanks!
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