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Elaine

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Activity overview

Latest activity by Elaine
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    Elaine commented,

    1. Community
    2. Zendesk on Suite best practices
    3. Basic Tips for Reporting on Tags in Explore

    Hi Jeff,You can use the default attribute since you are going to report using all tags associated to the ticket. Here is a screenshot for the sample report: Once saved, you can export it by clickin...

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    Elaine commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Calculation Won't Appear

    Hi Nicholas!I'm not seeing any metric called inbound tickets or outbound tickets. I assume that you have renamed those metrics and you should use the original name of the metric in the formula to m...

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    Elaine commented,

    1. Explore
    2. ...
    3. Customizing reports
    4. Editing reports

    Hi Denise! Once you delete a report in the Dashboard it should be removed right away. Let me create a ticket so that we can further investigate your case.

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    Elaine commented,

    1. Support
    2. ...
    3. Tickets
    4. Multibrand known issues

    Hi Mariano,Yes, this is possible for the Enterprise plan. You will need to create custom roles to restrict the agent access within their group and then create routing rules. Here's an article for y...