Avatar

Elaine

  • Total activity
    7
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    3

Activity overview

Latest activity by Elaine
  • Avatar

    Elaine commented,

    Hi Jeff,You can use the default attribute since you are going to report using all tags associated to the ticket. Here is a screenshot for the sample report: Once saved, you can export it by clickin...

  • Avatar

    Elaine commented,

    Hi Nicholas!I'm not seeing any metric called inbound tickets or outbound tickets. I assume that you have renamed those metrics and you should use the original name of the metric in the formula to m...

  • Avatar

    Elaine commented,

    Hi Denise! Once you delete a report in the Dashboard it should be removed right away. Let me create a ticket so that we can further investigate your case.

  • Avatar

    Elaine commented,

    Hi Mariano,Yes, this is possible for the Enterprise plan. You will need to create custom roles to restrict the agent access within their group and then create routing rules. Here's an article for y...