Elaine
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Total activity77
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Last activity
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Activity overview
Latest activity by Elaine-
Elaine commented,
Certainly, Paul! You've raised some valid points, highlighting the importance of user autonomy and the potential for implementing clear warnings or prompts to guide user decisions regarding recomme...
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Elaine commented,
Hi Rachel,I understand you've been dealing with persistent issues using Zendesk chat on Safari Mobile Browser for over six months. Unfortunately, this problem has caused disconnects whenever client...
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Elaine commented,
Hi Nakai,It seems that even though label text is given a high weight in the search settings, articles with label text aren't appearing at the top of the search results. Instead, articles containing...
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Elaine commented,
Hi Hector,Yes, adding a notification banner to inform customers about outages is still relevant and useful today. While the specific video attached to the post might have been removed, the concept ...
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Elaine commented,
Hi Lavanya! Your formula to calculate the average time in the "Automation" status doesn't seem to be producing any values. Ensure accuracy in field names, values, and the logic used in the formula....
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Elaine commented,
Hi Atanas,Yes, that's correct. In the beta dashboard builder, there's a limitation where within a single dashboard tab, you can only add a maximum of 35 components. These components encompass vario...
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Elaine commented,
That's correct!
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Elaine commented,
Hey Stefano, Once you slap on a data filter in a report, it gets applied across all the metrics you've added. If you're aiming to filter just one metric, creating a calculated metric with the filte...
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Elaine commented,
Hi Andres, As mentioned in this article: Explore doesn't capture the content of ticket comments. This was intentionally designed to optimize the performance consistency and scalability of Explore...
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Elaine commented,
I recommend creating multiple reports using date range calculated metrics within the time period you want to compare, and then adding these reports to the dashboard for better visibility. While it ...