Explore 报告中的历史信息按计划从 Zendesk 产品同步。实时信息近乎实时同步。
历史报告
历史报告刷新间隔，即同步数据的频率，可以是每天或每小时，具体取决于您使用的是 Suite 或 Explore 服务模式。
- 每日：Explore 数据每天午夜（按帐户时区）更新一次。
- 每小时：Explore 数据会在最近一次更新完成一小时后更新。更新时间为上述 1 小时内的随机时间，在某些情况下可能需要 2 小时或更长时间才能完成。例如，请参阅 此文章。
| 服务模式 | 刷新间隔 | |
|---|---|---|
| Suite | Suite Team | 每日 |
| Suite Growth | 每日 | |
| Suite Professional | 每小时 | |
| Suite Enterprise | 每小时 | |
| Suite Enterprise Plus | 每小时 | |
| 任何带有 Explore 的Support或 Sell 服务模式 | Explore Lite | 每日 |
| Explore Professional | 每小时 | |
| Explore Enterprise | 每小时 | |
注意：如果超过 30 天没有在 Explore 中访问报告或面板，数据刷新间隔将自动更改为每周。当访问至少一个报告或面板时，数据刷新间隔将恢复正常。发送 计划面板 后，该面板即视为有 个正在 Explore 中访问的面板。
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9 条评论
Rina
Elaine Hi there! Sorry I didnt' make myself clear - we have a dashboard, but I don't know from what report/ or dataset the dashboard originates. How do I find that out, to then check the 'last updated' part. I believe the Dashboard was made by Zendesk as a Beta test a while ago, and it's linked to Live data
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Elaine
1
Rina
Any chance we can get some data in response to Jamie Danjoint 's point here? My team are relying on the hourly report in Explore to establish whether targets are getting met - however frequently they are not reliably seeing updates within a timely manner, so it's not possible to know until the day following. Hope you can help!
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Dave Dyson
1
000000 Danjoint
Is there a way to see when my data was last refreshed? We have Explore Enterprise. My understanding is it refreshes every hour from the time the last refresh ended. How can we see when that was? Thanks!
3
Christine
Currently, it is only possible to set business hours only at half-hour intervals. There isn't an option yet to set 15-minute intervals.
Note that the scheduled time isn’t exactly the same as the delivery time. The scheduled time of a dashboard is the point in time at which the dashboard’s reports are calculated using the data that's currently synced in Explore. Meaning, if you schedule a dashboard for 9 AM, recipients might not get the dashboard until sometime after 9 AM, but the reports they see when they do get the dashboard will reflect the data that existed in Explore as of 9 AM.
For complex reports or large sets of data, it might take some time for the data to be calculated and sent before the dashboard reaches recipients.
Note: If you're scheduling a dashboard that should return data for the entire previous day, make sure to schedule it for 2 AM or later. Explore's data sync can take up to two hours to complete, so scheduling your delivery for 2 AM ensures that the previous day's data has fully synced before the dashboard is sent.
With regards to having a 15-minute interval as an additional option, I recommend that you start a post about this on our Feedback - Reporting and analytics (Explore). Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. You can use the Product Feedback Post Template. Thank you!
0
Kevin Vidales Buzo
Hi!
in explore there is an option to schedule an automatic refresh of the data to be sent to my organizational e-mail account, but it only allows me to send it in 30 minute intervals, how can I schedule it to be sent in 15 minute intervals?
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Joyce
Yes, Having a dashboard scheduled and sent also counts as accessed in Explore.
1
Juli Hackenberger
For the comment stating " If there are no queries or dashboards accessed in Explore for more than 30 days, the data refresh interval is automatically changed to weekly. When at least one query is accessed, the data refresh interval is restored to normal." What is defined as accessed in Explore? Does a query emailed out via a dashboard that is on a schedule count as accessing in Explore or does someone need to log into Explore at least once every 30 days?
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