Recent searches
No recent searches
How to solve unexpected issues with reports
Error messages received when building reports, broken behaviors when adding data to the reports, or unexpected results such as data discrepancies.
What happens to custom reports and dashboards when I downgrade my plan?
Edited Jan 02, 2025
0 votes · 0 comments
0
Votes
0
Comments
Troubleshooting why reports show null or missing values
Edited Nov 05, 2024
0 votes · 0 comments
0
Votes
0
Comments
Explore dashboards display inaccurate data when I use bookmarks
Edited Nov 18, 2024
0 votes · 0 comments
0
Votes
0
Comments
Workflow: Manage dashboards for downgraded or removed users in Explore
Edited Jan 06, 2025
2 votes · 0 comments
2
Votes
0
Comments
Can federated search results appear in the Zendesk Guide dashboard?
Edited Sep 06, 2024
0 votes · 0 comments
0
Votes
0
Comments
The current month is missing from the Zendesk Support dashboard
Edited Sep 05, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why doesn't downloading a report keep the filters applied?
Edited Jul 30, 2024
0 votes · 0 comments
0
Votes
0
Comments
How can I exclude 0 values from a median aggregator?
Edited Oct 04, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why are my bookmarks and links to reports not loading?
Edited Jun 26, 2024
1 vote · 0 comments
1
Vote
0
Comments
Using the "Tickets updated w/comment" metric, why do I not see the number of ticket updates?
Edited Jun 13, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why does the % transferred to agent metric seem incorrect?
Edited Aug 09, 2024
0 votes · 1 comment
0
Votes
1
Comment
Why are chats being updated after they are completed?
Edited Mar 19, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why do Chat duration metric values change when adding the Engagement duration metric?
Edited Aug 09, 2024
0 votes · 0 comments
0
Votes
0
Comments
Can I get data to show for each line in my report rather than just listed once at the top?
Edited Jan 19, 2024
1 vote · 0 comments
1
Vote
0
Comments
Why does my agent status reporting provide multiple states at the same time for each agent?
Edited Feb 23, 2024
0 votes · 0 comments
0
Votes
0
Comments
Why is the per-channel agent status time different than the unified agent status time?
Edited Jun 05, 2024
0 votes · 0 comments
0
Votes
0
Comments
Filters don't update reports from my dashboard
Edited Jan 27, 2025
0 votes · 1 comment
0
Votes
1
Comment
Why are the values in my report ignoring commas or treating a comma as a decimal?
Edited Jun 08, 2023
0 votes · 0 comments
0
Votes
0
Comments
Why are my numeric ticket fields doubling or showing higher values in Explore?
Edited Jul 21, 2023
0 votes · 0 comments
0
Votes
0
Comments
I get an "error code 5" when I try to drill in on a report in Explore
Edited Aug 09, 2024
0 votes · 1 comment
0
Votes
1
Comment
I'm missing custom datasets and dashboards in Explore
Edited Jun 06, 2023
0 votes · 0 comments
0
Votes
0
Comments
Why do I see negative values when I subtract time duration metrics during business hours?
Edited Jul 26, 2023
0 votes · 2 comments
0
Votes
2
Comments
Why are certain messaging tickets missing from the Messaging tickets dataset in Explore?
Edited Jan 05, 2023
0 votes · 0 comments
0
Votes
0
Comments
My custom ticket field attribute is not returning any results in Explore
Edited Feb 21, 2024
4 votes · 0 comments
4
Votes
0
Comments
Why is drill-in not working in my Explore report?
Edited Jul 26, 2023
4 votes · 0 comments
4
Votes
0
Comments
Conditional formatting doesn't change the color of the cells
Edited Jan 24, 2024
1 vote · 0 comments
1
Vote
0
Comments
Why do I see blank spaces when reporting on articles?
Edited Oct 11, 2024
0 votes · 8 comments
0
Votes
8
Comments
Why is my "First reply time" higher than "First resolution time" in my Explore report?
Edited Nov 07, 2023
0 votes · 1 comment
0
Votes
1
Comment
Why don’t the call legs add up to the number of calls in Explore?
Edited Jan 24, 2024
2 votes · 0 comments
2
Votes
0
Comments
Why is my report incorrectly reporting on the group that made an update to a ticket?
Edited Jan 24, 2024
5 votes · 2 comments
5
Votes
2
Comments