How to solve unexpected issues with reports
Error messages received when building reports, broken behaviors when adding data to the reports, or unexpected results such as data discrepancies.
- Why are certain messaging tickets missing from the Messaging tickets dataset in Explore?
- My custom ticket field attribute is not returning any results
- Why is drill-in not working in my Explore report?
- Conditional formatting doesn't change the color of the cells
- Why do I see blank spaces when reporting on articles?
- Why is my "First reply time" higher than "First resolution time" in my Explore report?
- Why don’t the call legs add up to the number of calls in Explore?
- There is a discrepancy between Explore and a third party reporting tool
- Why is my report incorrectly reporting on the group that made an update to a ticket?
- Why do I see an "operation_canceled" error while building my report?
- Why didn't the CSAT report count my ticket survey?
- Why does my data change for dates in the past?
- Explore error: No data available. Check your filters and calculations
- Explore error: The set of calculations isn't valid
- Why can't I see article views prior to December 2020?
- Why does excluding tags on the filter increase the number of results?
- My forecast report is showing values less than zero
- Explore report cannot be displayed
- I created a new custom field but it is missing in Explore
- Why is the metric or attribute in my formula displaying incorrect data?
- Explore error: This report failed to be executed
- My numeric and decimal custom ticket fields are missing in Explore
- There is no option to create a new report
- Why is there a week 53 on my report?
- Explore error: Narrow down your report
- Why do I receive a “Network error” in my report?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
- It's been more than an hour since my Explore data synced
- Troubleshooting guide: Explore reporting data discrepancy
- Why do I see "This resource is locked" in Explore?
- Why are certain messaging tickets missing from the Messaging tickets dataset in Explore?
- My custom ticket field attribute is not returning any results
- Why is drill-in not working in my Explore report?
- Conditional formatting doesn't change the color of the cells
- Why do I see blank spaces when reporting on articles?
- Why is my "First reply time" higher than "First resolution time" in my Explore report?
- Why don’t the call legs add up to the number of calls in Explore?
- There is a discrepancy between Explore and a third party reporting tool
- Why is my report incorrectly reporting on the group that made an update to a ticket?
- Why do I see an "operation_canceled" error while building my report?
- Why didn't the CSAT report count my ticket survey?
- Why does my data change for dates in the past?
- Explore error: No data available. Check your filters and calculations
- Explore error: The set of calculations isn't valid
- Why can't I see article views prior to December 2020?
- Why does excluding tags on the filter increase the number of results?
- My forecast report is showing values less than zero
- Explore report cannot be displayed
- I created a new custom field but it is missing in Explore
- Why is the metric or attribute in my formula displaying incorrect data?
- Explore error: This report failed to be executed
- My numeric and decimal custom ticket fields are missing in Explore
- There is no option to create a new report
- Why is there a week 53 on my report?
- Explore error: Narrow down your report
- Why do I receive a “Network error” in my report?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
- It's been more than an hour since my Explore data synced
- Troubleshooting guide: Explore reporting data discrepancy
- Why do I see "This resource is locked" in Explore?