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How to solve unexpected issues with reports

Error messages received when building reports, broken behaviors when adding data to the reports, or unexpected results such as data discrepancies.


Why do I see an "operation_canceled" error while building my report?

Question Why do I see an operation_canceled error while building my report in Explore? Answer This error occurs whe...

Edited Jan 24, 2024

2 votes  ·  2 comments

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Why didn't the CSAT report count my ticket survey?

Question Why isn't my ticket survey being counted in the CSAT statistics? Answer CSAT statistics in Explore reporting...

Edited Jul 26, 2023

3 votes  ·  0 comments

3

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0

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Why does the data in my report change over time?

Question Why did my data change for dates in the past? Each time I look at a report for a time period in the past, th...

Edited Jul 12, 2023

3 votes  ·  2 comments

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2

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Explore error: No data available. Check your filters and calculations

Issue symptoms When I try to create a report, I get this error: No data available. Check your filters and calculation...

Edited Jul 12, 2023

1 vote  ·  5 comments

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Explore error: The set of calculations isn't valid

Issue symptoms I'm trying to build a custom metric in Explore but I get the error: The set of calculations isn't vali...

Edited Jan 24, 2024

0 votes  ·  0 comments

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Why can't I see article views prior to December 2020?

Question I built a report in Zendesk Explore using the knowledge base dataset to report on article views. My articles...

Edited Jan 24, 2024

3 votes  ·  0 comments

3

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Explore report cannot be displayed

Issue symptoms When I try to build a report, I see this error message: The report cannot be displayed because it took...

Edited Jan 24, 2024

5 votes  ·  11 comments

5

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11

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I created a new custom field but it is missing in Explore

Issue symptoms Not all my custom field options are displayed in my report. I created a new custom field, but in Explo...

Edited Jul 12, 2023

4 votes  ·  11 comments

4

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11

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Explore error: This report failed to be executed

Issue symptoms When trying to open or update a report, I receive this error message: This report failed to be execute...

Edited Jan 24, 2024

0 votes  ·  0 comments

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My numeric and decimal custom ticket fields are missing in Explore

Issue symptoms My numeric and decimal custom ticket fields are missing in reporting. Resolution steps The data for th...

Edited Jun 09, 2023

4 votes  ·  6 comments

4

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6

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Why is there a week 53 on my report?

Question My report displays week 53. Why is this? Answer This happens because the last week of one year and the first...

Edited Jan 24, 2024

1 vote  ·  0 comments

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Explore error: Narrow down your report

Issue symptoms When I try to build an Explore report, I receive the error message Narrow down your report. Edit the m...

Edited Jan 24, 2024

0 votes  ·  0 comments

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Why do I receive a “Network error” in my report?

Question Why do I get a message of Network error upon running an Explore report? Answer There is a data threshold of ...

Edited Jan 24, 2024

1 vote  ·  3 comments

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3

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Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?

Question Why is the sum of SLA tickets in my report different from the sum of Achieved, Breached, and Active SLA tick...

Edited Aug 09, 2024

3 votes  ·  0 comments

3

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It's been more than an hour since my Explore data synced

Question It's been two hours since my data was updated in Explore. The documentation says it should sync every hour o...

Edited Oct 09, 2024

0 votes  ·  6 comments

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Troubleshooting reporting and data discrepancies in Explore

If you notice inaccurate data, use this troubleshooting guide to work through a number of reasons why your reports mi...

Edited Oct 15, 2024

4 votes  ·  1 comment

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Why do I see "This resource is locked" in Explore?

Question I'm trying to edit a report or access the Explore calculations menu and I see this message: This resource is...

Edited Jan 24, 2024

0 votes  ·  0 comments

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Why do I see "Download failed" when exporting a report in Explore?

Question Why do I see Download failed when trying to export a report in Zendesk Explore? Answer The Download failed ...

Edited Sep 09, 2024

7 votes  ·  14 comments

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How do I validate my Explore report is showing the correct data?

Question I want to validate the report or dashboard I am looking at. How do I cross-check and verify the report is sh...

Edited Feb 07, 2024

1 vote  ·  0 comments

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