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How to solve unexpected issues with reports
Error messages received when building reports, broken behaviors when adding data to the reports, or unexpected results such as data discrepancies.
Why do I see an "operation_canceled" error while building my report?
Edited Jan 24, 2024
2 votes · 2 comments
2
Votes
2
Comments
Why didn't the CSAT report count my ticket survey?
Edited Jul 26, 2023
3 votes · 0 comments
3
Votes
0
Comments
Why does the data in my report change over time?
Edited Jul 12, 2023
3 votes · 2 comments
3
Votes
2
Comments
Explore error: No data available. Check your filters and calculations
Edited Jul 12, 2023
1 vote · 5 comments
1
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5
Comments
Explore error: The set of calculations isn't valid
Edited Jan 24, 2024
0 votes · 0 comments
0
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0
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Why can't I see article views prior to December 2020?
Edited Jan 24, 2024
3 votes · 0 comments
3
Votes
0
Comments
Explore report cannot be displayed
Edited Jan 24, 2024
5 votes · 11 comments
5
Votes
11
Comments
I created a new custom field but it is missing in Explore
Edited Jul 12, 2023
4 votes · 11 comments
4
Votes
11
Comments
Explore error: This report failed to be executed
Edited Jan 24, 2024
0 votes · 0 comments
0
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0
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My numeric and decimal custom ticket fields are missing in Explore
Edited Jun 09, 2023
4 votes · 6 comments
4
Votes
6
Comments
Why is there a week 53 on my report?
Edited Jan 24, 2024
1 vote · 0 comments
1
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0
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Explore error: Narrow down your report
Edited Jan 24, 2024
0 votes · 0 comments
0
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0
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Why do I receive a “Network error” in my report?
Edited Jan 24, 2024
1 vote · 3 comments
1
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3
Comments
Edited Aug 09, 2024
3 votes · 0 comments
3
Votes
0
Comments
It's been more than an hour since my Explore data synced
Edited Oct 09, 2024
0 votes · 6 comments
0
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6
Comments
Troubleshooting reporting and data discrepancies in Explore
Edited Oct 15, 2024
4 votes · 1 comment
4
Votes
1
Comment
Why do I see "This resource is locked" in Explore?
Edited Jan 24, 2024
0 votes · 0 comments
0
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0
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Why do I see "Download failed" when exporting a report in Explore?
Edited Sep 09, 2024
7 votes · 14 comments
7
Votes
14
Comments
How do I validate my Explore report is showing the correct data?
Edited Feb 07, 2024
1 vote · 0 comments
1
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0
Comments