Why are my bookmarks and links to reports not loading?

Question

In Explore, why are my bookmarks and links to reports not loading?

Answer

Some older bookmarks may still use the previous Explore report URL path featuring the /query segment. For example: https://yoursubdomain.zendesk.com/explore#/pivot-table/connection/13569211/query/190571061.

To access the report, update your bookmarks to the new URL path that uses the /report segment. For example: https://yoursubdomain.zendesk.com/explore#/pivot-table/connection/13569211/report/190571061.

For more information, see this article: Creating reports.