Recent searches


No recent searches

Why is my "First reply time" higher than "First resolution time" in my Explore report?



image avatar

Don Moser

Zendesk Digital Resources Team

Edited Nov 07, 2023


0

1

1 comment

For any one else who finds this page and the above doesn't seem to be their problem, we realized that it was due to "resolution" not including unsolved tickets. Once we filtered for only solved or closed tickets on both "resolution" and "first reply", then our numbers made more sense.

1


Please sign in to leave a comment.