Getting started with custom metrics and attributes

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5 Comments

  • Hutton, Spencer

    I have dozens of calculated metrics and attributes.  Is there a way to group these in a way that makes managing them easier?  For example, all of my calculated metrics are visible when I click Add then expand the group "Calculated Metrics".  Is there a way to have my own groupings to organize my calculated metrics and attributes better as opposed to having them all in one large grouping?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Spencer, there isn't currently a way of doing what you need, but I agree that having a way of grouping custom metrics and attributes is a great idea. This would be a good request for our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913 where it will get visibility from the product team and other customers can vote on it. Thanks!

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  • Hutton, Spencer

    Thanks Rob.  And thanks for all you do for the community.

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  • Rudy

    If in following this example, you accidentally created a Standard Calculated Attribute instead of a Standard Calculated Metric, how do you delete it?

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  • Philipp
    Hey Rudy! There should be a delete option when you navigate to the calculated attribute you created from either Rows/Columns/Explosions, clicking on the "pencil" icon, then it should open the calculations tab with the calculated attribute you created and you should see "Options" button at the top right. I hope this helps!
     

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