Getting started with custom metrics and attributes

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8 Comments

  • Hutton, Spencer

    I have dozens of calculated metrics and attributes.  Is there a way to group these in a way that makes managing them easier?  For example, all of my calculated metrics are visible when I click Add then expand the group "Calculated Metrics".  Is there a way to have my own groupings to organize my calculated metrics and attributes better as opposed to having them all in one large grouping?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Spencer, there isn't currently a way of doing what you need, but I agree that having a way of grouping custom metrics and attributes is a great idea. This would be a good request for our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913 where it will get visibility from the product team and other customers can vote on it. Thanks!

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  • Hutton, Spencer

    Thanks Rob.  And thanks for all you do for the community.

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  • Rudy

    If in following this example, you accidentally created a Standard Calculated Attribute instead of a Standard Calculated Metric, how do you delete it?

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  • Philipp
    Zendesk Customer Care
    Hey Rudy! There should be a delete option when you navigate to the calculated attribute you created from either Rows/Columns/Explosions, clicking on the "pencil" icon, then it should open the calculations tab with the calculated attribute you created and you should see "Options" button at the top right. I hope this helps!
     

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  • Matt Farrington-Smith

    Totally agree with Rudy here - I don't see why we still don't have better management for attributes/calculated metrics. It would be easy no?

    I've just had an instance where the attribute I created is no longer hyperlinked in the metric - so I actually have no way of getting to it.

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  • Brandon

    In the section "before you start" there are two links to different articles that are recommended. They both link to the same article. The "Understanding Reports" link is the one that is incorrect. 

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  • Erin O'Callaghan
    Zendesk Documentation Team

    Thanks for reporting this, Brandon! I've fixed the Understanding reports link now. 

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