Building reports
- Understanding datasets
- Understanding reports
- Working with datasets
- Metrics and attributes for Zendesk Support
- Metrics and attributes for Zendesk Guide
- Metrics and attributes for live chat
- Metrics and attributes for Zendesk messaging
- Metrics and attributes for Zendesk Answer Bot
- Metrics and attributes for Zendesk Talk
- Metrics and attributes for Zendesk Sell
- Metrics and attributes for agent state and activities (EAP)
- Working with the report builder (Beta)
- Creating reports
- Using metrics and attributes in reports
- Working with reports
- Interacting with reports
- Cloning a report
- Reporting on user and organization data with Explore
- Analyzing agent ticket touches with Explore
- Reporting with tags
- Reporting with custom fields
- Understanding ticket channels in Explore
- About native Support time duration metrics
- Using average or median aggregators
- Editing dates and date ranges
- Choosing metric aggregators
- Setting a metric's default and visible aggregators
- Understanding datasets
- Understanding reports
- Working with datasets
- Metrics and attributes for Zendesk Support
- Metrics and attributes for Zendesk Guide
- Metrics and attributes for live chat
- Metrics and attributes for Zendesk messaging
- Metrics and attributes for Zendesk Answer Bot
- Metrics and attributes for Zendesk Talk
- Metrics and attributes for Zendesk Sell
- Metrics and attributes for agent state and activities (EAP)
- Working with the report builder (Beta)
- Creating reports
- Using metrics and attributes in reports
- Working with reports
- Interacting with reports
- Cloning a report
- Reporting on user and organization data with Explore
- Analyzing agent ticket touches with Explore
- Reporting with tags
- Reporting with custom fields
- Understanding ticket channels in Explore
- About native Support time duration metrics
- Using average or median aggregators
- Editing dates and date ranges
- Choosing metric aggregators
- Setting a metric's default and visible aggregators