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Building reports
Edited Sep 26, 2024
8 votes · 9 comments
8
Votes
9
Comments
Edited Jun 21, 2024
5 votes · 9 comments
5
Votes
9
Comments
Edited Jan 13, 2025
12 votes · 18 comments
12
Votes
18
Comments
About native Chat time duration metrics
Edited Nov 19, 2024
0 votes · 0 comments
0
Votes
0
Comments
About native Talk time duration metrics
Edited Nov 19, 2024
0 votes · 0 comments
0
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0
Comments
Edited Jun 21, 2024
0 votes · 4 comments
0
Votes
4
Comments
Metrics and attributes for Zendesk Support
Edited Jan 08, 2025
5 votes · 136 comments
5
Votes
136
Comments
Metrics and attributes for Zendesk Guide
Edited Feb 07, 2025
7 votes · 66 comments
7
Votes
66
Comments
Metrics and attributes for live chat
Edited Jan 27, 2025
4 votes · 41 comments
4
Votes
41
Comments
Metrics and attributes for Zendesk messaging
Edited Jan 27, 2025
0 votes · 45 comments
0
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45
Comments
Metrics and attributes for Zendesk Answer Bot
Edited Jan 28, 2025
2 votes · 27 comments
2
Votes
27
Comments
Metrics and attributes for Zendesk Talk
Edited Nov 13, 2024
2 votes · 59 comments
2
Votes
59
Comments
Metrics and attributes for agent state and activity
Edited Aug 16, 2024
0 votes · 16 comments
0
Votes
16
Comments
Metrics and attributes for Zendesk AI
Edited Sep 26, 2024
0 votes · 3 comments
0
Votes
3
Comments
Working with the report builder (Beta)
Edited Jun 21, 2024
1 vote · 28 comments
1
Vote
28
Comments
Edited Sep 30, 2024
10 votes · 18 comments
10
Votes
18
Comments
Using metrics and attributes in reports
Edited Jun 21, 2024
9 votes · 6 comments
9
Votes
6
Comments
Edited Jun 21, 2024
6 votes · 7 comments
6
Votes
7
Comments
Edited Jun 21, 2024
3 votes · 18 comments
3
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18
Comments
Edited Jun 21, 2024
1 vote · 0 comments
1
Vote
0
Comments
Reporting on user and organization data with Explore
Edited Jun 21, 2024
1 vote · 29 comments
1
Vote
29
Comments
Analyzing agent ticket touches with Explore
Edited Jun 21, 2024
0 votes · 28 comments
0
Votes
28
Comments
Edited Jun 21, 2024
10 votes · 78 comments
10
Votes
78
Comments
Edited Oct 09, 2024
7 votes · 34 comments
7
Votes
34
Comments
Understanding ticket channels in Explore
Edited Sep 13, 2024
8 votes · 20 comments
8
Votes
20
Comments
About native Support time duration metrics
Edited Jun 21, 2024
10 votes · 51 comments
10
Votes
51
Comments
Using average or median aggregators
Edited Jun 21, 2024
10 votes · 3 comments
10
Votes
3
Comments
Edited Jun 21, 2024
1 vote · 23 comments
1
Vote
23
Comments
Edited Jun 21, 2024
4 votes · 8 comments
4
Votes
8
Comments
Setting a metric's default and visible aggregators
Edited Jun 21, 2024
5 votes · 2 comments
5
Votes
2
Comments