Reporting and analytics admin questions
Articles that help understand the basic concepts of reporting and analytics with Explore. Articles about migrating from Insights to Explore, general settings, access and licensing, datasets availability, data syncs, and other miscellaneous topics.
- When did my data last sync in Explore?
- Why don't I see an agent's current work items when I drill into a live metric?
- When is my Support ticket backlog data available in Explore?
- How can I start using Explore? [Video]
- Will Zendesk migrate my custom Insights report to Explore for me?
- What language will my Explore report be displayed in?
- Can I share reports with people outside of Zendesk?
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Will my custom dataset still receive updates from Zendesk?
- Can I export just one tab of an Explore dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- What data makes up my report or dashboard?
- Which time zone does Zendesk Explore use?
- Can I see the number of times my agents have viewed a report in Explore?
- Do deleted brands remain in Explore reports?
- How do I access Explore? [Video]
- Why aren't there any dashboards available in Explore?
- Error message: "It looks like you don't have permission to access Explore"
- What goes in the rows and columns of an Explore report?
- How do I delete data from Explore?
- Explore error: An error occurred. Contact Zendesk Customer Support
- How can I report on app usage with Zendesk Explore?
- Can I make reports private?
- Can I display all of my data on the same report?
- How frequently does my Zendesk data sync to Explore?
- Why can't I access my Insights reports?
- Can I import external data into Explore?
- When did my data last sync in Explore?
- Why don't I see an agent's current work items when I drill into a live metric?
- When is my Support ticket backlog data available in Explore?
- How can I start using Explore? [Video]
- Will Zendesk migrate my custom Insights report to Explore for me?
- What language will my Explore report be displayed in?
- Can I share reports with people outside of Zendesk?
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Will my custom dataset still receive updates from Zendesk?
- Can I export just one tab of an Explore dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- What data makes up my report or dashboard?
- Which time zone does Zendesk Explore use?
- Can I see the number of times my agents have viewed a report in Explore?
- Do deleted brands remain in Explore reports?
- How do I access Explore? [Video]
- Why aren't there any dashboards available in Explore?
- Error message: "It looks like you don't have permission to access Explore"
- What goes in the rows and columns of an Explore report?
- How do I delete data from Explore?
- Explore error: An error occurred. Contact Zendesk Customer Support
- How can I report on app usage with Zendesk Explore?
- Can I make reports private?
- Can I display all of my data on the same report?
- How frequently does my Zendesk data sync to Explore?
- Why can't I access my Insights reports?
- Can I import external data into Explore?