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Reporting and analytics admin questions
Articles that help understand the basic concepts of reporting and analytics with Explore. Articles about migrating from Insights to Explore, general settings, access and licensing, datasets availability, data syncs, and other miscellaneous topics.
How are tickets created from article searches captured?
Edited Dec 11, 2024
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How can I export all tabs from a dashboard?
Edited Sep 03, 2024
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Where can I grant agents access to Explore? [Video]
Edited Nov 06, 2024
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How can I change the status of my agents?
Edited Jul 11, 2024
1 vote · 4 comments
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Why is my prebuilt Chat dashboard empty on Explore?
Edited Dec 19, 2023
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Why does overall sum remain consistent, even when sorting by the top or bottom attribute?
Edited Nov 27, 2023
3 votes · 2 comments
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Why don’t I see the Live data (including Messaging) dashboard in Explore?
Edited Aug 31, 2023
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Why do Explore vote metrics differ from article votes?
Edited Mar 08, 2024
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Edited Aug 15, 2023
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Can I migrate reporting data from one Zendesk instance to another?
Edited Aug 26, 2024
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Can I report on the number of tickets with attachments in Explore?
Edited Jun 28, 2023
0 votes · 3 comments
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How can I automatically email my Explore report?
Edited Jul 19, 2023
1 vote · 6 comments
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When did my data last sync in Explore?
Edited Mar 21, 2023
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Why don't I see an agent's current work items when I drill into a live metric?
Edited Jan 20, 2025
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When is my Support ticket backlog data available in Explore?
Edited Aug 21, 2024
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How can I start using Explore?
Edited Jan 16, 2025
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What language will my Explore report be displayed in?
Edited Jan 24, 2024
1 vote · 1 comment
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Can I share reports with people outside of Zendesk?
Edited Jan 24, 2024
2 votes · 2 comments
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Do I have to purchase the same number of agent licenses for Support and Explore?
Edited Jan 24, 2024
2 votes · 0 comments
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Will my custom dataset still receive updates from Zendesk?
Edited Jan 24, 2024
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Can I export just one tab of an Explore dashboard?
Edited Jan 24, 2024
1 vote · 2 comments
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Edited Aug 21, 2024
3 votes · 2 comments
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What data makes up my report or dashboard?
Edited Jan 24, 2024
1 vote · 0 comments
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Which time zone does Zendesk Explore use?
Edited Jun 07, 2023
4 votes · 13 comments
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Can I see the number of times my agents have viewed a report in Explore?
Edited Apr 29, 2024
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Do deleted brands remain in Explore reports?
Edited Jan 10, 2024
0 votes · 1 comment
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Edited Feb 11, 2025
1 vote · 0 comments
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Why aren't there any dashboards available in Explore?
Edited Jul 26, 2023
4 votes · 0 comments
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Error message: "It looks like you don't have permission to access Explore"
Edited Aug 21, 2024
2 votes · 0 comments
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What goes in the rows and columns of an Explore report?
Edited Jan 24, 2024
1 vote · 4 comments
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