Question
Which time zone does Zendesk Explore use?
Answer
Explore uses the Timezone in the user profile. This timezone is used by dashboards, dashboard content, dashboard exports, the dashboard email delivery trigger time, report builder, report export, and drill-in.
Dashboard content that is sent through dashboard deliveries uses the recipient's time zone. If a user who is not logged in views a public or password-protected dashboard, the timezone displayed there is based on the user’s browser settings.
Note: Unlike the agent interface in Support, daylight savings does not affect the times displayed in Explore.
For more information on dashboard deliveries, see the articles: Sharing and publishing dashboards and How does Zendesk account for daylight savings time?