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Reporting and analytics admin questions

Articles that help understand the basic concepts of reporting and analytics with Explore. Articles about migrating from Insights to Explore, general settings, access and licensing, datasets availability, data syncs, and other miscellaneous topics.


How do I delete data from Explore?

Question Is it possible to reset the reporting data in my account? Answer No, you can not delete or reset the data in...

Edited Sep 04, 2024

0 votes  ·  9 comments

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Explore error: An error occurred. Contact Zendesk Customer Support

Issue symptoms While working in Explore, I received this error message: An error occurred. Contact Zendesk Customer S...

Edited Jan 24, 2024

0 votes  ·  0 comments

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How can I report on app usage?

Question Is it possible to report on app usage with Zendesk Explore? Answer You can report on apps developed by Zende...

Edited Jun 27, 2024

1 vote  ·  1 comment

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Can I make reports private?

Question Is it possible to make reports private in Explore? Answer No, it is not possible to make reports private in ...

Edited Jan 24, 2024

0 votes  ·  0 comments

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Can I display all of my data on the same report?

Question I have information from multiple Zendesk features and data sets that I would like to put into one report. Is...

Edited Jan 24, 2024

3 votes  ·  0 comments

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How frequently does my Zendesk data sync to Explore?

Question How frequently does my Support data synchronize to Explore? Answer The frequency at which your data synchron...

Edited Oct 09, 2024

5 votes  ·  13 comments

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