I created a report and want to double-check the data it's showing. I want to know what ticket numbers, call IDs or other specific data are in the reports of the default dashboard. How do I find the ID of the tickets that make up the data I see in the report?
To see the specific tickets that make up a column of your chart, a slice of your pie, a number in your table, or other parts of your report, you can use the drill in feature.
For instructions on how to use this feature, see the article: Using drill in to refine your reports.