Do I have to purchase the same number of agent licenses for Support and Explore?

Question

I don't need all of my agents to use Explore. Do I have to purchase the same number of licenses for both products? 

Answer

Yes, you must have corresponding numbers of Support and Explore licenses. It is not possible to grant an agent full access to Explore without them being assigned a seat in Support.  

For more information on how Explore permissions are defined, see the article: Understanding Explore user roles.

Note: Light agents are Explore viewers by default and do not use a Support license. These users can view shared Explore dashboards, but they cannot create reports or dashboards.

For more information on updating your subscription, see the article: Viewing and managing plan subscriptions.