Question
Can I share Explore reports with users outside of Zendesk?
Answer
No, this is not possible. However, you can share dashboards with external users. As a workaround, create a dashboard that only had one report for sharing purposes.
For more information, see this article: Sharing Explore dashboards outside of Zendesk.
2 comments
Sy Sussman
Can I share a query with other Zendesk users without adding the query to a dashboard?
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Gab Guinto
As long as the agent has access to the dataset, then the user will be able to view the saved query. They can search for the query through the Queries page in Explore, or you can share with them a direct link to the report. Note that there is no View-only access for queries; when an agent opens a query, it opens the query builder, and they can make changes to the report.
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