Explore features a prebuilt dashboard displaying your Zendesk Talk data. You can edit and customize prebuilt dashboards by cloning them (see Cloning dashboards).
This article contains the following topics:
Opening the dashboard
Use this procedure to open the Talk dashboard.
To access the Talk dashboard
- In Zendesk Support, open the product tray.
- From the list of products, click Analytics. Explore opens and displays the dashboard library.
- From the list of dashboards, click the Zendesk Talk dashboard.
All reports in this dashboard use the Zendesk Talk > Calls dataset.
Understanding the dashboard reports
The Talk dashboard is split into three tabs:
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The Calls tab shows information about Talk calls that your agents made and received. You can filter reports by date, group, Talk number, and the end-user's organization.
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The Efficiency tab shows information about your agents efficiency with Talk calls. You can filter reports by date, group, Talk number, call direction, call type, and the end-user's organization.
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The Agent activity tab shows detailed information about your agents calls. You can filter reports by date, group, agent name, Talk number,call direction, call type, and the end-user's organization.
- The Quality tab shows information about calls that experienced issues due to poor network or audio quality. You can filter reports by date, group, agent name, Talk number, call direction, call type, and the end-user's organization.
To learn about the available reports on each tab, see Analyzing your Talk activity.
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