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Viewing and using dashboards


Understanding Explore dashboards

What's my plan? In Explore, a dashboard is a space to present information about your Zendesk products. Dash...

Edited Nov 27, 2024

5 votes  ·  16 comments

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Overview of the Intelligent triage dashboard

You must have the Advanced AI add-on to use the dataset described in this article. The Explo...

Edited Sep 24, 2024

0 votes  ·  1 comment

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Viewing Explore dashboard information and activity

The information in this article covers the new Explore dashboard builder, released in November 2024...

Edited Nov 12, 2024

2 votes  ·  5 comments

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5

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Overview of the Zendesk Support dashboard

What's my plan? Explore offers a prebuilt dashboard that displays your Zendesk Support data. You can edit and ...

Edited Jun 21, 2024

12 votes  ·  7 comments

12

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Overview of the Zendesk Guide dashboard

What's my plan? Explore features a prebuilt dashboard displaying your Zendesk Guide knowledge base, s...

Edited Feb 07, 2025

4 votes  ·  7 comments

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7

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Overview of the Zendesk Talk dashboard

What's my plan? Explore features a prebuilt dashboard displaying your Zendesk Talk data. You can edit and ...

Edited Jun 21, 2024

3 votes  ·  0 comments

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Overview of the Zendesk Chat dashboard

What's my plan? Explore features a prebuilt dashboard displaying your Zendesk Chat engagement data. You ...

Edited Jun 21, 2024

4 votes  ·  0 comments

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Overview of the Zendesk Messaging dashboard

What's my plan? Explore features a prebuilt dashboard displaying data about your Zendesk messaging tic...

Edited Jun 21, 2024

1 vote  ·  2 comments

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Overview of the Zendesk Answer Bot dashboard for autoreplies and bot builder

What's my plan? Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, ...

Edited Aug 21, 2024

0 votes  ·  4 comments

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4

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Overview of the Generative AI Agent Tools dashboard

You must have the Advanced AI add-on to use the dataset described in this article. Explore fea...

Edited Jun 21, 2024

0 votes  ·  2 comments

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2

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Overview of the Explore live dashboard

What's my plan? Note: If you’re on a Professional plan, the prebuilt live dashboard is read-onl...

Edited Aug 22, 2024

7 votes  ·  49 comments

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Overview of the Explore live performance data by channel dashboard

What's my plan? Note: If you’re on a Professional plan, the prebuilt live performance dashboard ...

Edited Sep 10, 2024

0 votes  ·  0 comments

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Overview of the omnichannel routing queues live monitoring dashboard

What's my plan? Note: If you’re on a Professional plan, the prebuilt live performance dashboard is read-only. You ...

Edited Nov 06, 2024

1 vote  ·  4 comments

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Overview of the omnichannel agent state and activity dashboard

You must have the Agent Workspace to use the dashboard described in this article. Explore offe...

Edited Jun 21, 2024

0 votes  ·  1 comment

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Viewing Explore dashboards

What's my plan? The information in this article covers the new Explore dashboard builder, released in Nov...

Edited Nov 04, 2024

2 votes  ·  2 comments

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2

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Interacting with Explore dashboards

What's my plan? The information in this article covers the new Explore dashboard builder, released in Nov...

Edited Nov 04, 2024

5 votes  ·  0 comments

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Seeing live agent status and activities with Explore

What's my plan? The information in this article covers the new Explore dashboard builder, released ...

Edited Nov 04, 2024

6 votes  ·  56 comments

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Seeing live agent status with Explore: Use cases

What's my plan? The information in this article covers the new Explore dashboard builder, released ...

Edited Nov 04, 2024

0 votes  ·  4 comments

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4

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Exporting dashboard tabs and reports

What's my plan? Sometimes, you might want to save the current version of a dashboard tab or report. ...

Edited Dec 10, 2024

1 vote  ·  8 comments

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Exporting datasets from Explore

You can export granular, unfiltered data from certain Explore datasets on a recurring or one-time bas...

Edited Jan 21, 2025

3 votes  ·  22 comments

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22

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Understanding discrepancies between the Talk Live calls dashboard and the Explore live dashboard

What's my plan? Note: Talk customers who are not on a Suite plan must also have Explore Enterprise to use the ...

Edited Jun 21, 2024

1 vote  ·  5 comments

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5

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Discrepancies between Guide and Google Analytics data in Explore

What's my plan? You can report on Zendesk Guide data within Guide itself, or by using Google Analytics or ...

Edited Jun 21, 2024

1 vote  ·  1 comment

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Understanding discrepancies between Explore reports and exports

What's my plan? You might schedule dashboard reports out of Explore to deliver PDFs to your team. Or, y...

Edited Jun 21, 2024

0 votes  ·  0 comments

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