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Viewing and using dashboards

Understanding Explore dashboards

What's my plan? Suite All plans Support with Explore all plans In Explore, a dashboard is a...

Edited Mar 05, 2025

5 votes  ·  16 comments

5

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16

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Overview of the Intelligent triage dashboard

What's my plan? Add-on Copilot The Intelligent triage dashboard provides valuable insights into y...

Edited Mar 19, 2025

0 votes  ·  1 comment

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1

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Viewing Explore dashboard information and activity

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

2 votes  ·  5 comments

2

Votes

5

Comments

Overview of the Zendesk Support dashboard

What's my plan? Suite Any plan Support Any plan Explore offers a prebuilt dashboard that dis...

Edited Mar 19, 2025

12 votes  ·  7 comments

12

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7

Comments

Overview of the Zendesk Guide dashboard

What's my plan? Suite All plans Support with Guide all plans Explore features a prebuilt da...

Edited Mar 06, 2025

4 votes  ·  8 comments

4

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8

Comments

Overview of the Zendesk Talk dashboard

What's my plan? Suite All plans Support with Talk all plans Explore features a prebuilt das...

Edited Mar 05, 2025

3 votes  ·  0 comments

3

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0

Comments

Overview of the Zendesk Chat dashboard

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Explore featu...

Edited Mar 19, 2025

4 votes  ·  0 comments

4

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0

Comments

Overview of the Zendesk Messaging dashboard

What's my plan? Suite Any plan Explore features a prebuilt dashboard displaying data about your Zendes...

Edited Mar 19, 2025

1 vote  ·  3 comments

1

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3

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Overview of the Zendesk Answer Bot dashboard for autoreplies and bot builder

What's my plan? Suite All plans Support with Explore all plans Zendesk has renamed our b...

Edited Mar 05, 2025

0 votes  ·  4 comments

0

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4

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Overview of the Generative AI Agent Tools dashboard

What's my plan? Add-on Copilot You must have the Copilot add-on to use the dataset described in thi...

Edited Mar 05, 2025

0 votes  ·  2 comments

0

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2

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Overview of the Explore live dashboard

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

8 votes  ·  49 comments

8

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49

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Overview of the Explore live performance data by channel dashboard

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

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0

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Overview of the omnichannel routing queues live monitoring dashboard

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Edited Mar 05, 2025

1 vote  ·  4 comments

1

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4

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Overview of the omnichannel agent state and activity dashboard

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

0 votes  ·  1 comment

0

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1

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Viewing Explore dashboards

What's my plan? Suite All plans Support with Explore all plans The information in this ar...

Edited Mar 05, 2025

2 votes  ·  2 comments

2

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2

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Interacting with Explore dashboards

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

5 votes  ·  0 comments

5

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0

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Seeing live agent status and activities with Explore

What's my plan? Suite Enterprise or Enterprise Plus Support with Explore Enterprise The i...

Edited Mar 05, 2025

6 votes  ·  57 comments

6

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57

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Seeing live agent status with Explore: Use cases

What's my plan? Suite Enterprise or Enterprise Plus Support with Explore Enterprise The i...

Edited Mar 05, 2025

0 votes  ·  4 comments

0

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4

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Exporting dashboard tabs and reports

What's my plan? Suite Any plan Support with Explore, any plan Sometimes, you might wa...

Edited Mar 17, 2025

2 votes  ·  10 comments

2

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10

Comments

Exporting datasets from Explore

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Edited Mar 05, 2025

3 votes  ·  22 comments

3

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22

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Understanding discrepancies between the Talk Live calls dashboard and the Explore live dashboard

What's my plan? Suite Enterprise or Enterprise Plus Support with Talk Professional or Enterprise ...

Edited Mar 05, 2025

1 vote  ·  5 comments

1

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5

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Discrepancies between Guide and Google Analytics data in Explore

Suite All plans Support with Guide all plans You can report on Zendesk Guide data within G...

Edited Mar 06, 2025

1 vote  ·  2 comments

1

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2

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Understanding discrepancies between Explore reports and exports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

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0

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