This article details the product limits that are in place for Explore. As more product limits are added to Explore, this article will continue to be updated. To ensure that you’re kept up to date on all changes, click Follow at the top of this article.
This article covers the following topics:
Limits for reports
The following tables show the maximum strict and recommended limits for Explore reports.
Strict limits
Strict limits are programmatically enforced by Explore and cannot be overridden by the user.
Item | Maximum |
Loading timeout | 2 minutes The more complex a report is, the longer it takes to load. If a report cannot be loaded within 2 minutes, its execution is canceled. |
Rows | 50,000 If a report has more than 50,000 rows, results are truncated at the first 50,000 rows. Rows that are processed as part of a formula also count toward this limit. As a result, reports with complex formulas might encounter this limit even if the final report has fewer than 50,000 rows. When you export report data. the export is restricted to a maximum of 50,000 rows. However, the overall size of the report data can also affect the export process. If an export fails despite remaining within the limit of 50,000 rows, consider reducing the number of attributes or applying additional filters to decrease the total row count. |
Explosions | 30 |
Attributes within each drill in level | 20 |
SQL query length (Calculation complexity) |
1 million characters If your report’s calculations are too complex, the following message appears: “Calculations are too complex. Simplify calculated metrics and attributes or remove some of them.” This limit is reached when the underlying SQL query generated for the report has more than 1 million characters. |
Nested calculations | 3 levels |
Recommended limits
Zendesk cannot guarantee reports will be successfully executed if they are in breach of the following recommended limits.
Item | Maximum |
Columns |
Visualizations have different column limits:
|
Metrics and attributes |
40 This is the maximum number of combined metrics and attributes that can be added to a report. For example, a report can have 10 metrics and 30 attributes. |
Filters | 10 |
Nested calculated attributes | Nesting calculated attributes inside of other calculated attributes or metrics is not recommended. Doing so exponentially increases the complexity of the report, resulting in potentially poor performance. |
Conditions per formula or calculation | 200 This is the maximum recommended number of conditions that can be added to formulas or used in UI-based calculations (like groups and sets). |
Limits for dashboards
The following table shows the maximum strict and recommended limits for Explore dashboards.
Strict limits
Strict limits are programmatically enforced by Explore and cannot be overridden by the user.
Item | Maximum |
Live dashboards open per account | 100 |
Applied filters on a live dashboard | 5 attribute values per filter |
Scheduled deliveries email attachments | 20 MB |
Scheduled deliveries timeout | 20 minutes |
Dashboard restrictions |
|
Recommended limits
Zendesk cannot guarantee dashboards will load successfully if they are in breach of the following recommended limits.
Item | Maximum |
Tabs per dashboard | 10 |
Reports per tab | 35 |
11 comments
Jeremy Kendall
I need guidance on how to update my work in order to accommodate the following restrictions:
Thank you for your assistance.
1
Elaine
I hope you're having a good day! I'll go ahead and address each issue one by one for you.
Please keep in mind that most of the numbers mentioned in this article are not strict limits but rather recommendations aimed at ensuring optimal dashboard performance. 😊
1
Jeremy Kendall
Elaine Thanks so much for your help! I appreciate the clarity! Have a great week.
0
ZdS
can this limitation report be updated to 7 maximum? because we have 7 levels of nested loops in our subdomains.
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when this updated?
https://support.zendesk.com/hc/en-us/articles/5133326635162-Explore-product-limits#:~:text=SQL%20query%20length%20(Calculation%20complexity)
thank you
0
Martina Kovarikova
Hello!
We are having an issue with Dashboard restrictions in the new Beta builder. When we try to set it up, we receive a pop-up with an error “You have reached the limit of 0 dashboard restrictions for your account.” and a link leading to this page.
Don't you have an idea what could be causing this? Any advice will be appreciated.
Many thanks,
Martina
2
Darren Bell
I too am migrating my first legacy Dashboard over to the the new builder.
However, when I click on the Share button to create a Dashboard Restriction I also the the error: "You have reached the limit of 0 dashboard restrictions for your account.” and a link leading to this page.
How can we have a limit of 0 dashboard restrictions - is this a feature available to only certain level of account?
1
Harold
Same problem for us: limit of 0 dashboard restrictions;
Just started exploring the migration of 40+ reports and the second action would be adding a restriction, which is vital but failed.
1
Cécile Gao
Hello
This is not the only problem. Working in the new BÊTA builder seems to have a rate limit implemented so you get kicked out of Explore (error page “too many requests”) while assembling a dashboard if you “work too fast”. I was busy in an account and I got kicked out more than 6 times within the same hour. That's at least once ervery ten minutes while assembling data for the past 30 days. Really frustrating. It's really hard to find a way to just do your work in large accounts when you're facing such issues. Will this be fixed somehow ?
Thank you
1
Darren Bell
I have been told by our Zendesk reseller that it is due to our licence.
However, this means that the new Dashboards no longer support the facilities we are currently using.
For example, we have many dashboards that use Bookmark using hidden widgets to lockdown data filters/selection criteria - which is now longer possible in the new Dashboards. Many of these Dashboards are for specific Organisations and go out on a monthly schedule and are a feature of our contractual reporting to these customers.
0
Dawn Mayos
We are on a legacy licence using bookmarks and hidden widgets too and in the same position as you Darren because we need to produce monthly reports for specific organisations in line with our contracts.
We are also getting the “You have reached the limit of 0 dashboard restrictions for your account error”.
Migrating an existing old book marked report appears ok and filtered on screen to one organisation, but publishing and scheduling the report produces it for all organisations. I can't get it to work if I create it from scratch either. This is currently unusable.
Surely this can't be right?
0
Carmen Jones
Hi
I have a question concerning the upcoming data retention limit.
Does the limit only apply to Explore ? Will historical tickets still be available within the agent workspace for agents to search and view?
0