Explore features a prebuilt dashboard displaying reports about autoreplies and bot builder. You can edit and customize this dashboard by cloning it (see Cloning Explore dashboards).
This article contains the following topics:
Opening the dashboard
Use this procedure to open the Answer Bot dashboard for information about autoreplies and bot builder.
To access the Answer Bot dashboard
- In Explore, click the
Dashboard
icon (
) in the left sidebar.
- From the list of dashboards, select the Zendesk Answer Bot dashboard.
Understanding the reports
The dashboard contains the following tabs related to bot builder and autoreply activity. Click a section to find out more information:
Flow Builder overview tab
The Flow Builder overview tab shows information about bot builder activity and performance on messaging channels.
All reports in this dashboard use the Zendesk Answer Bot > Flow Builder dataset.
To learn about the available reports, see Analyzing your bot builder activity.Flow Builder performance tab
The Flow Builder performance tab shows more granular information about bot and answer performance. This information gives admins the tools they need to measure and improve their bot automation performance.
All reports in this dashboard use the Zendesk Answer Bot > Flow Builder dataset.
To learn about the available reports, see Analyzing your bot builder activity.Article recommendations tab
The Article recommendations tab shows information about autoreply activity, ticket resolutions, and activity by articles.
All reports in this dashboard use the Zendesk Answer Bot > Article Recommendations dataset.
To learn about the available reports, see Analyzing your autoreplies for article recommendations.
4 comments
sarah aasland
Is there a way to see what the end-user asked/said? Especially for the instances when the Answer Bot wasn't able to suggest a relevant article?
1
Gab Guinto
The prebuilt Zendesk Answer Bot dashboard does have a query on end user questions, but you can build a custom report and use the attribute Answer enquiry (The end user’s question for which Answer Bot looked for suggestions). You can use the metric Unsuccessful attempts and slice the data by that attribute to see the enquiries or questions to which the Answer bot failed to find a relevant article. For reference, here's the article on Article recommendations dataset: Metric & attributes.
-2
Bill Decker
Is there any further explanation on the difference between Clicks and Clicked Articles in the Click-through rate box of the Article Recommendations tab?
Is Clicks when a customer accesses the Answer bot and is Clicked articles the number of links accessed within the answer bot?
1
Tony
According to this article:
Hope this helps.
0