Explore features a prebuilt dashboard displaying your Zendesk Answer Bot data about article recommendations and Flow Builder. You can edit and customize this dashboard by cloning it (see Cloning Explore dashboards). In this article, you'll learn about the available reports for Answer Bot.
This article contains the following topics:
Opening the Answer Bot dashboard
Use this procedure to open the Answer Bot dashboard.
To access the Answer Bot dashboard
- In Zendesk Support, open the product tray.
- Click the Explore icon () .
- In the list of dashboards, select the Zendesk Answer Bot dashboard.
Understanding the reports
The dashboard contains the following tabs. Click a section to find out more information:
Flow Builder Overview tab
The Flow Builder Overview tab shows information about the bot's activity and performance on messaging channels.
Flow Builder Performance tab
The Flow Builder performance tab shows more granular information about bot and answer performance. This information gives admins the tools they need to measure and improve their bot automation performance.
Article Recommendations tab
The Article Recommendations tab shows information about Answer Bot activities, ticket resolutions, and activity by articles.
All reports in this dashboard use the Zendesk Answer Bot > Article Recommendations dataset.
To learn about the available reports, see Analyzing your Answer Bot activity.