Quickstart guide: Answer Bot

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5 Comments

  • Joel Dahlin

    "Step 2: Evaluate your current Help Center content"

    Where do I view that?

     

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  • Jason Schaeffer
    Zendesk Customer Care

    Hi Joel!

    Are you able to link where you saw this specific bullet point? In general regarding Answer Bot since it is directly linked to your Help Center you will want to evaluate your articles etc to make sure when you are live with your Answer Bot that it is giving the most accurate information. There is some additional information on how to do this below:

    Guide (Help Center) enables you to provide end users with a complete self-service help center that helps your agents help your customers. With Guide, you can create a help center that includes:

    A branded customer-facing support site
    A knowledge base, for publishing self-service content
    Community, for customer collaboration
    A customer portal, where customers submit tickets

    https://support.zendesk.com/hc/en-us/articles/360052716394-Evaluating-the-help-center-in-your-Zendesk-Suite-trial-account

    I hope that helps! Have a great day.

    Jason Schaeffer | Customer Advocate | Support@zendesk.com

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  • Joana Lopes

    Link for

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  • Brett Bowser
    Zendesk Community Manager
    Hey Joana,
     
    Thanks for bringing this to our attention! I'll loop in our documentation team so they can get this information updated for you. 
     
    I'd recommend taking a look at this article in the meantime: Explore recipe: Analyzing Answer Bot activity
     
    I hope this helps!
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  • Katya Stefanova

    Can you test it in Sandbox ?

    We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

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