Using Article Recommendations with your web forms

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Laura,

    Apologies for the delayed response here. Are you still having an issue or have you found a resolution?

  • Laura

    Hello Nicole, we are still getting this issue.

  • Dave Dyson
    Zendesk Community Manager

    Hi Laura -

    It looks like you don't currently have an active Answer Bot subscription, which is what you'll need to get the pop-up with suggested articles after ticket form submission.

    Since it appears you're on our Guide Legacy plan, you should be able to sign up for an Answer Bot trial using the instruction here: Step 1: Start your Answer Bot trial

    If you run into any problems, your best bet will be to contact our support team from within your account (Option 1 here): Contacting Zendesk Customer Support


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