Understanding how Answer Bot works with your content

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7 Comments

  • Rich Andersen

    Hi everyone,

    I've just created an article. How long will it take the bot bot to detect the new article and it's content?

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  • Arwen Griffioen

    @...
    It should only take a couple of minutes for the article to be integrated into Answer Bot

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  • Lauren Mulkern

    Does Answer Bot impact the keyword search results with its machine learning, or is that still another algorithm when AB is enabled?

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  • Josh
    Zendesk Customer Care
    Hi Lauren!
     
    Thank you for messaging us. 
     
    Keyword search results greatly impacts the Answerbot as it learns how people search. It mimics human behavior. You can lean more on this article: Understanding how Answerbot works. 
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  • Lauren Mulkern

    Hi Josh. The link you provided directs back to this page, which I've read, and unfortunately, there is no answer to my question here. 

    Does the Answer Bot machine learning algorithm impact the results you see in non-answer bot locations, or are these locations still using the regular Zendesk search algorithm? Examples: the Instant Search results that show when you are typing in the search bar, and the search results in pages like this: https://support.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=answer+bot

    Thanks! 

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  • Arwen Griffioen

    Hello Lauren, 
    Answer Bot does not impact standard search methods, optimisations or results. It is a separate algorithm that is only used in Answer Bot enabled channels.
    Cheers!

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  • Rasmus Kjeldgaard

    This article has a dead link -> Analyze your Answer Bot Activity  

    0

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