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  • Reneé Lasswell

    Can Rapid Resolve be utilized when an article is linked as part of a macro text? Most of our links to articles are part of macro response texts and I want to be sure that they allow the end-user the chance to also close out their resolved ticket.

  • Michael Froeming
    Zendesk Customer Care

    Hi Reneé,

    Unfortunately it doesn't work with article links inserted via macros. It only works when an article is linked via the Knowledge Capture app.




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