Quickstart guide: Answer Bot

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4 Comments

  • MARIA LOGAN

    What is the answer bot add on?

     

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  • Brett Bowser
    Zendesk Community Team

    Hey Maria,

    You may want to take a look at our Answer Bot Resources which I've linked for you. Essentially it uses machine learning to proactively provide Guide content to your users.

    If you have additional questions let me know!

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  • Joel Dahlin

    "Step 2: Evaluate your current Help Center content"

    Where do I view that?

     

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  • Jason Schaeffer
    Zendesk Customer Advocate

    Hi Joel!

    Are you able to link where you saw this specific bullet point? In general regarding Answer Bot since it is directly linked to your Help Center you will want to evaluate your articles etc to make sure when you are live with your Answer Bot that it is giving the most accurate information. There is some additional information on how to do this below:

    Guide (Help Center) enables you to provide end users with a complete self-service help center that helps your agents help your customers. With Guide, you can create a help center that includes:

    A branded customer-facing support site
    A knowledge base, for publishing self-service content
    Community, for customer collaboration
    A customer portal, where customers submit tickets

    https://support.zendesk.com/hc/en-us/articles/360052716394-Evaluating-the-help-center-in-your-Zendesk-Suite-trial-account

    I hope that helps! Have a great day.

    Jason Schaeffer | Customer Advocate | Support@zendesk.com

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