Overview of the Zendesk Guide dashboard

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7 Comments

  • Adriana Toyber

    I have the 'Explore Lite' but the only pre-built Dashboard I see is for Support, as Judd mentioned above, how do I get the pre-built one for Guide/Help Center?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Adriana Toyber, this is still rolling out to all customers and you'll hopefully get it very soon. We are targeting a date of March 11th to complete the rollout. If you don't have it by then, please let us know and we'll investigate. Thanks!

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  • Erin O'Callaghan
    Zendesk Documentation Team

    The Answer Bot tab has been renamed to Article Recommendations and moved to the new Zendesk Answer Bot dashboard. For more information, see Overview of the Zendesk Answer Bot dashboard.

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  • Sally Anne Dishong

    In the Knowledgebase tab, I'm trying to get a view of the net negative article votes over the past year. I have selected "bottom 100" and get only a list of 46 articles, in addition they are not ordered in any way. I would like to see the "bottom 100" as the articles with the most net negative votes. Am I missing something about how this works in the dashboard? (I've also tried custom reporting, but it freezes up and I haven't been able to use it...) Here's a snip of what I see in the dashboard: 

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  • Olivier Degardin

    Hi Rob Stack, we have the Growth Suite. From your information, we should have the complete tabs: no mention that an Enterprise or Professional version is needed for the Community tab. How can we obtain/declare the Community tab? I can't see it. Please check the attached screenshot from what we have.

    Following this article = modifications to be applied soon by your teams (https://support.zendesk.com/hc/en-us/articles/4762263171610-Announcing-Guide-legacy-reporting-upgrade-to-Explore-), we need this tab. Thanks.

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  • Rob Stack
    Zendesk Documentation Team

    Hi Olivier Degardin, I've opened this as a ticket for you. Someone will be in contact soon to investigate this with you.

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  • Olivier Degardin

    Hi, 3 weeks later someone from Zendesk team came back to me to inform me that the Community tab won't be visible in the dashboard if Gather isn't activated for end users... My request was simple and detailed (only a few words where I mentioned we have the Growth Suite). When I go on the new provided link https://support.zendesk.com/hc/en-us/articles/4408882689306 by your colleague, here is what I see. A solution, please... ;)

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