|Announced on||Rollout starts||Rollout ends|
|July 14, 2022||October 25, 2022||June 25, 2023|
Starting October 25, 2022, Zendesk is retiring the remaining legacy Guide dashboards and replacing them with Explore dashboards for a more consistent reporting experience.
This update will affect the following tabs on the Reporting page in Zendesk Support:
- Knowledge Base
This article answers the following questions:
What’s changing and why?
- The Knowledge Base tab on Support’s Reporting page will be removed on October 25, 2022. However, you can still access all of this data and more in the Explore Guide dashboard. Most of our customers already have access to the powerful Explore analytics, and we’re in the process now of upgrading our remaining customers who don’t yet have access. You can read more about that process in Announcing legacy reporting upgrade to Explore.
Note: We are currently working on adding category, votes, comments, and subscriptions data to Explore. It will be available before the removal of the Knowledge Base tab.
- The Search and Community tabs will stop displaying new data after October 25, 2022. These legacy dashboards will be removed on January 25, 2023, and June 2023, respectively. They remain available for you now in case you want to access your historical data from the past 13 months. New data can be accessed in Explore, where it is available now.
The change is part of a broader initiative to upgrade all of our Guide reporting to Explore.
Learn about Guide reporting in Explore in Overview of the Zendesk Guide dashboard.
How will this affect me?
After we make this change on October 25, 2022:
- When you open the Reporting page in Support, you will no longer see the Knowledge Base tab there. Instead, go to the Guide dashboard powered by Explore, which is located on the same page. There you’ll find the Knowledge Base tab.
- When you open the Reporting page in Support, you will see data in the Search and Community dashboards until October 25, 2022, but not after this date. Instead, go to the Guide dashboard powered by Explore, which is located on the same page. There you’ll find Search and Community tabs with the recent data.
What do I need to do?
The next time you’re searching for knowledge base, search, or community insights, head directly to the Guide dashboard in Support’s Reporting section or in Explore, where you can access advanced reporting capabilities.
To find more information about dashboard access and better understanding of Guide reporting, see Overview of the Zendesk Guide dashboard.