Announcing Guide legacy reporting upgrade to Explore

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  • André B.

    Sorry to hear that you are retiring the old dashboards. Those were quick, easy and convenient, while Explore is powerful but slow, complicated and not very user-friendly.

  • CJ Johnson

    I'm concerned that there's no mention of the Guide reporting being expanded. Currently, none of the search term data is available in Explore, it's only available in this section that is going away. Can we get some reassurance that you won't be removing the old reporting before you have reporting parity in Explore? 

  • Eugene Orman
    Zendesk Product Manager

    Hi, thank you for the prompt feedback. 

    André B. can you please share which parts of the Guide dashboard powered by Explore feel complicated to you and which functionality of the legacy dashboard you will be missing. This will help us to improve the functionality of the Guide dashboard. 

    CJ Johnson, the search data is available in the Search tab of the Guide dashboard and in the Guide: Search dataset. Let me know if you are referring to something else.


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